AIT Worldwide Logistics
Brokerage Operations Representative II
AIT Worldwide Logistics, Itasca, Illinois, United States, 60143
Brokerage Operations Representative II – AIT Worldwide Logistics
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers driven by curiosity and creativity, championing the strength of our global teams. As trusted advisors, we go above and beyond to ensure customer satisfaction in a supportive and collaborative environment. Overview
The Brokerage Operations Representative II will be responsible for booking, tracking, routing, problem resolution, vendor compliance, and relationship building between both the customer and carrier portfolios. Responsibilities
Prospect qualified carriers by conducting daily sourcing calls to secure consistent truck capacity, ensuring compliance with AIT TS guidelines. Establish, maintain and grow customer and carrier relationships within assigned portfolio. Book contract expedite and ad-hoc freight as required by customers. Respond to customer quotations in a timely manner (within 5 minutes). Proactively track and trace all booked shipments on a daily basis. Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns, and other order exceptions. Communicate accessorial charges to customers promptly to secure approval and maximize revenue per load. Handle overages, shortages, accessorial and freight claims properly. Own corrective actions and identify overall process improvement opportunities. Ensure all metrics meet or exceed customer SLA’s. Book remaining modes or transportation (including FTL, Partial, Flatbed) as needed. Schedule appointments for pickups and deliveries. Help prepare and actively participate in customer reviews (QBRs, MBRs). Perform other duties as assigned. Comply with all policies and standards. Wage range: $24.20 – $34.10 (may vary based on geography and experience). Qualifications
Education:
High School Diploma or GED equivalent (Required). Associate’s or Bachelor’s Degree (Preferred). Experience:
3+ years in logistics/transportation (Required). Skills and Abilities:
Microsoft Office Suite (Medium); Transportation Management System (TMS) (Medium); Ability to problem-solve and make independent decisions with minimal oversight (Medium). What AIT Can Offer You
In addition to base compensation, you may be eligible for a bonus based on performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Vacation up to 10-20 days depending on tenure, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide Logistics
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago-based supply-chain solutions leader has built a global network and trusted partnerships across many industries. We offer door-to-door services via sea, air, ground, and rail—on time and on budget. With more than 150 worldwide locations, we also provide customs clearance, warehouse management, and white glove services. Position Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers driven by curiosity and creativity, championing the strength of our global teams. As trusted advisors, we go above and beyond to ensure customer satisfaction in a supportive and collaborative environment. Overview
The Brokerage Operations Representative II will be responsible for booking, tracking, routing, problem resolution, vendor compliance, and relationship building between both the customer and carrier portfolios. Responsibilities
Prospect qualified carriers by conducting daily sourcing calls to secure consistent truck capacity, ensuring compliance with AIT TS guidelines. Establish, maintain and grow customer and carrier relationships within assigned portfolio. Book contract expedite and ad-hoc freight as required by customers. Respond to customer quotations in a timely manner (within 5 minutes). Proactively track and trace all booked shipments on a daily basis. Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns, and other order exceptions. Communicate accessorial charges to customers promptly to secure approval and maximize revenue per load. Handle overages, shortages, accessorial and freight claims properly. Own corrective actions and identify overall process improvement opportunities. Ensure all metrics meet or exceed customer SLA’s. Book remaining modes or transportation (including FTL, Partial, Flatbed) as needed. Schedule appointments for pickups and deliveries. Help prepare and actively participate in customer reviews (QBRs, MBRs). Perform other duties as assigned. Comply with all policies and standards. Wage range: $24.20 – $34.10 (may vary based on geography and experience). Qualifications
Education:
High School Diploma or GED equivalent (Required). Associate’s or Bachelor’s Degree (Preferred). Experience:
3+ years in logistics/transportation (Required). Skills and Abilities:
Microsoft Office Suite (Medium); Transportation Management System (TMS) (Medium); Ability to problem-solve and make independent decisions with minimal oversight (Medium). What AIT Can Offer You
In addition to base compensation, you may be eligible for a bonus based on performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Vacation up to 10-20 days depending on tenure, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide Logistics
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago-based supply-chain solutions leader has built a global network and trusted partnerships across many industries. We offer door-to-door services via sea, air, ground, and rail—on time and on budget. With more than 150 worldwide locations, we also provide customs clearance, warehouse management, and white glove services. Position Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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