Bison Trails
Complaints Quality Control Analyst III
Bison Trails, Myrtle Point, Oregon, United States, 97458
Why consider this job opportunity
Salary up to $40.01 per hour
Bonus eligibility and equity options included in total compensation
Comprehensive benefits package, including medical, dental, vision, and 401(k)
Opportunity for career advancement within a fast-paced, high-growth environment
Collaborative work culture that encourages open communication and continuous improvement
In-person participation required at team and company-wide offsites multiple times a year
What to Expect (Job Responsibilities)
Conduct quality control (QC) reviews of complaint cases to ensure compliance with established guidelines
Provide constructive feedback to agents based on QC findings to aid in performance improvement
Assist in refining and updating the complaints review process for ongoing enhancements
Perform root cause analysis (RCA) to identify trends and suggest process improvements
Collaborate with cross-functional teams to enhance the efficiency of complaint handling
What is Required (Qualifications)
Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries, focusing on complaints handling, compliance, or regulatory matters
Ability to work independently and manage multiple priorities with minimal guidance
Strong analytical skills for performing root cause analysis and providing actionable insights
Exceptional communication skills for collaboration with cross-functional teams and effective presentation of findings
Proven attention to detail, emphasizing accuracy and quality in QC reviews and reporting
How to Stand Out (Preferred Qualifications)
Experience in project management, analytics, or vendor management
Advanced degree in business, finance, or customer experience (CX)
Proficiency with tools such as Google apps, JIRA, and Salesforce Service Cloud
Experience working with external outsource business partners
Equal Opportunity and Privacy Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect (Job Responsibilities)
Conduct quality control (QC) reviews of complaint cases to ensure compliance with established guidelines
Provide constructive feedback to agents based on QC findings to aid in performance improvement
Assist in refining and updating the complaints review process for ongoing enhancements
Perform root cause analysis (RCA) to identify trends and suggest process improvements
Collaborate with cross-functional teams to enhance the efficiency of complaint handling
What is Required (Qualifications)
Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries, focusing on complaints handling, compliance, or regulatory matters
Ability to work independently and manage multiple priorities with minimal guidance
Strong analytical skills for performing root cause analysis and providing actionable insights
Exceptional communication skills for collaboration with cross-functional teams and effective presentation of findings
Proven attention to detail, emphasizing accuracy and quality in QC reviews and reporting
How to Stand Out (Preferred Qualifications)
Experience in project management, analytics, or vendor management
Advanced degree in business, finance, or customer experience (CX)
Proficiency with tools such as Google apps, JIRA, and Salesforce Service Cloud
Experience working with external outsource business partners
Equal Opportunity and Privacy Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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