viaPhoton, Inc.
About viaPhoton
viaPhoton is a rapidly scaling fiber solutions provider, growing revenue 4× in the last year as we help build next-generation AI infrastructure. Our technology, manufacturing expertise, and service levels enable hyperscalers and data centers to deploy faster and more reliably. We combine advanced manufacturing with a customer-obsessed operating model to deliver exceptional speed and flexibility.
Why This Role Matters
You are the
connective tissue
between our customers, our brand, and our manufacturing and shipping operations.
Your actions directly shape how customers experience viaPhoton — clarity, trust, speed, and delivery.
Your communication, coordination, and follow-through drive our operational performance and our reputation in the market.
What This Role Really Is
The internal quarterback for customer delivery and communication.
A detail-intensive problem-solver who keeps parallel workstreams aligned.
A systems thinker who learns new systems quickly — including our ERP and internal software — and is comfortable making sense of imperfect or evolving data in Excel.
What You Will Do
Own the full customer lifecycle: onboarding → quoting → production → delivery.
Maintain clean, structured communication across Slack, email, and phone.
Build clear timelines, expectations, and proactive updates.
Translate customer needs into concrete internal tasks and follow-ups.
Coordinate with sales, engineering, operations, and logistics.
Track orders, SLAs, and risks; elevate when needed.
Bring clarity and structure to fast-moving customer and internal workflows.
Maintain accurate data and workflow updates in our ERP and internal tools.
What You Will Bring
Exceptional written + verbal communication.
Strong attention to detail and organizational discipline.
Customer-first judgment with practical decision-making.
Confidence navigating multi-party communication.
Comfort working quickly and accurately in high-change environments.
Ability to unlearn bureaucracy and adopt simpler, faster habits.
High agency, strong work ethic, and follow-through.
Experience in operations-heavy customer roles preferred.
Career Growth at viaPhoton We invest in high performers. One of our former Customer Operations Leads is now on a management trajectory, and we actively open new paths as the company scales.
Our Core Values
Fearless Innovation
— pursue better, challenge norms
Forward Together
— win as one team
Integrity Over Everything
— do what’s right
Nimble, Always
— move fast without sacrificing quality
Be The Bar
— set the standard through excellence
Who We Are
New, not inexperienced
Driven, not pushy
Simple, not boring
Fast, not reckless
Purposeful, but flexible
Debate, not conflict
Confess, not deny
Confident, but humble
Giving credit over receiving it
Open, but focused
Fun, not unreliable
Team players, not selfish
Innovators, not experimenters
What We Offer
Cutting‑Edge Technology – Opportunities to work on the forefront of fiber‑optic technology.
Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
Fun Team Environment – Monthly team‑bonding events, free lunches, and activities to keep us connected.
️ Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.
401(k) Match – We offer company match to help you plan for your future.
Benefits Overview – To view our comprehensive benefits package
CLICKHERE .
Ready to Build the Future? Apply Now #J-18808-Ljbffr
Why This Role Matters
You are the
connective tissue
between our customers, our brand, and our manufacturing and shipping operations.
Your actions directly shape how customers experience viaPhoton — clarity, trust, speed, and delivery.
Your communication, coordination, and follow-through drive our operational performance and our reputation in the market.
What This Role Really Is
The internal quarterback for customer delivery and communication.
A detail-intensive problem-solver who keeps parallel workstreams aligned.
A systems thinker who learns new systems quickly — including our ERP and internal software — and is comfortable making sense of imperfect or evolving data in Excel.
What You Will Do
Own the full customer lifecycle: onboarding → quoting → production → delivery.
Maintain clean, structured communication across Slack, email, and phone.
Build clear timelines, expectations, and proactive updates.
Translate customer needs into concrete internal tasks and follow-ups.
Coordinate with sales, engineering, operations, and logistics.
Track orders, SLAs, and risks; elevate when needed.
Bring clarity and structure to fast-moving customer and internal workflows.
Maintain accurate data and workflow updates in our ERP and internal tools.
What You Will Bring
Exceptional written + verbal communication.
Strong attention to detail and organizational discipline.
Customer-first judgment with practical decision-making.
Confidence navigating multi-party communication.
Comfort working quickly and accurately in high-change environments.
Ability to unlearn bureaucracy and adopt simpler, faster habits.
High agency, strong work ethic, and follow-through.
Experience in operations-heavy customer roles preferred.
Career Growth at viaPhoton We invest in high performers. One of our former Customer Operations Leads is now on a management trajectory, and we actively open new paths as the company scales.
Our Core Values
Fearless Innovation
— pursue better, challenge norms
Forward Together
— win as one team
Integrity Over Everything
— do what’s right
Nimble, Always
— move fast without sacrificing quality
Be The Bar
— set the standard through excellence
Who We Are
New, not inexperienced
Driven, not pushy
Simple, not boring
Fast, not reckless
Purposeful, but flexible
Debate, not conflict
Confess, not deny
Confident, but humble
Giving credit over receiving it
Open, but focused
Fun, not unreliable
Team players, not selfish
Innovators, not experimenters
What We Offer
Cutting‑Edge Technology – Opportunities to work on the forefront of fiber‑optic technology.
Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
Fun Team Environment – Monthly team‑bonding events, free lunches, and activities to keep us connected.
️ Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.
401(k) Match – We offer company match to help you plan for your future.
Benefits Overview – To view our comprehensive benefits package
CLICKHERE .
Ready to Build the Future? Apply Now #J-18808-Ljbffr