Sun Life Financial
Manager, Disability Solutions and Service Excellence
Sun Life Financial, Vancouver, Washington, United States, 98662
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description: This position can be located in Toronto, Montreal, Waterloo, Calgary, Edmonton or Vancouver.
Reporting to the Director, Disability Solutions and Service Excellence, the Manager of Disability Solutions and Service Excellence will lead a team of Disability Solution and Problem Resolution Consultants. The team will provide exceptional client service, drive for continuous improvement and collaborate with key stakeholders, including Client Advocacy, Business and Market Development teams. Working in a highly dynamic client-focused and agile environment, this team contributes to delivering compelling marketing and sales-related content, helping differentiate Sun Life in the market, and creating a consistent and excellent service experience for our clients when experiencing a problem. As a leader, you bring a strong client-focus background with a passion for sustainable remediation solutions and for continuous improvements, contributing in developing a high performing collaborative team.
What will you do?
Lead and develop a high-performing team, setting clear expectations and fostering accountability
Assess and optimize processes to enhance client experience and team productivity
Spearhead development of marketing and sales content for Group Disability (GD)
Participate in finalist presentations
Collaborate with Group Disability leaders and internal partners to solve complex problems
Contribute innovative, client-centered ideas to drive progress
Share insights and recommendations across Sun Life departments, leveraging client satisfaction and other data
Utilize data and technology to evolve service offerings and create new solutions
Champion a culture of continuous improvement and innovation
Ensure team compliance with regulatory requirements while maintaining effective relationships with internal and external stakeholders
What do you need to succeed?
Minimum 4 years experience managing a client-oriented team
Bilingual in English and French is an asset for candidates outside of Quebec
Superior leadership skills with ability to create win-win solutions
Exceptional client relationship and customer focus skills
Strong data analytical and risk evaluation abilities
Experience in group benefits industry or sales/marketing processes
Excellent communication and presentation skills (written and verbal)
Ability to challenge status quo and implement sustainable change
Skill in holding others accountable
College/University degree with 5+ years of relevant experience
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team
Location & travel:
Travel is required to participate in in-person client finalists/meetings, in addition to some travel to other Sun Life offices that will occasionally be required
Reasons why you should join us under the Sun:
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
A caring, supportive, and inclusive culture
A collaborative and interactive team environment
Working together, sharing common values, and encouraging growth & achievement
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
80,000/80 000 - 128,000/128 000
Job Category:
Customer Service / Operations
Posting End Date:
09/01/2026
#J-18808-Ljbffr
Job Description: This position can be located in Toronto, Montreal, Waterloo, Calgary, Edmonton or Vancouver.
Reporting to the Director, Disability Solutions and Service Excellence, the Manager of Disability Solutions and Service Excellence will lead a team of Disability Solution and Problem Resolution Consultants. The team will provide exceptional client service, drive for continuous improvement and collaborate with key stakeholders, including Client Advocacy, Business and Market Development teams. Working in a highly dynamic client-focused and agile environment, this team contributes to delivering compelling marketing and sales-related content, helping differentiate Sun Life in the market, and creating a consistent and excellent service experience for our clients when experiencing a problem. As a leader, you bring a strong client-focus background with a passion for sustainable remediation solutions and for continuous improvements, contributing in developing a high performing collaborative team.
What will you do?
Lead and develop a high-performing team, setting clear expectations and fostering accountability
Assess and optimize processes to enhance client experience and team productivity
Spearhead development of marketing and sales content for Group Disability (GD)
Participate in finalist presentations
Collaborate with Group Disability leaders and internal partners to solve complex problems
Contribute innovative, client-centered ideas to drive progress
Share insights and recommendations across Sun Life departments, leveraging client satisfaction and other data
Utilize data and technology to evolve service offerings and create new solutions
Champion a culture of continuous improvement and innovation
Ensure team compliance with regulatory requirements while maintaining effective relationships with internal and external stakeholders
What do you need to succeed?
Minimum 4 years experience managing a client-oriented team
Bilingual in English and French is an asset for candidates outside of Quebec
Superior leadership skills with ability to create win-win solutions
Exceptional client relationship and customer focus skills
Strong data analytical and risk evaluation abilities
Experience in group benefits industry or sales/marketing processes
Excellent communication and presentation skills (written and verbal)
Ability to challenge status quo and implement sustainable change
Skill in holding others accountable
College/University degree with 5+ years of relevant experience
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team
Location & travel:
Travel is required to participate in in-person client finalists/meetings, in addition to some travel to other Sun Life offices that will occasionally be required
Reasons why you should join us under the Sun:
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
A caring, supportive, and inclusive culture
A collaborative and interactive team environment
Working together, sharing common values, and encouraging growth & achievement
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
80,000/80 000 - 128,000/128 000
Job Category:
Customer Service / Operations
Posting End Date:
09/01/2026
#J-18808-Ljbffr