Irvine Technology Corporation
Help Desk Analyst
Irvine Technology Corporation, Port Washington, New York, United States, 11050
Help Desk Analyst (L1-L2)
Join Irvine Technology Corporation as a full‑time direct hire Help Desk Analyst supporting users on laptops, desktops, and mobile devices. The role requires troubleshooting Windows 10/11, Microsoft 365, Outlook, Intune, and general user apps. You will assist with device migration, Intune deployment, network connectivity, and cyber security alerts while maintaining detailed documentation and contributing to service desk projects.
Location:
Port Washington, NY (On‑site) with 10–25% travel to regional sites
Base pay range:
$70,000 – $90,000 per year plus bonus and benefits
What You Will Do:
Provide end‑user support for laptops/desktops and escal
issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escal
advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to the Table:
5-7 years of hands‑on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well‑versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result‑oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non‑technical users
Highly motivated, ability to work independently or in a team environment. Must be team‑oriented and eager to learn
Excellent organizational skills including attention to detail and multi‑tasking
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.
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Join Irvine Technology Corporation as a full‑time direct hire Help Desk Analyst supporting users on laptops, desktops, and mobile devices. The role requires troubleshooting Windows 10/11, Microsoft 365, Outlook, Intune, and general user apps. You will assist with device migration, Intune deployment, network connectivity, and cyber security alerts while maintaining detailed documentation and contributing to service desk projects.
Location:
Port Washington, NY (On‑site) with 10–25% travel to regional sites
Base pay range:
$70,000 – $90,000 per year plus bonus and benefits
What You Will Do:
Provide end‑user support for laptops/desktops and escal
issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escal
advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to the Table:
5-7 years of hands‑on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well‑versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result‑oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non‑technical users
Highly motivated, ability to work independently or in a team environment. Must be team‑oriented and eager to learn
Excellent organizational skills including attention to detail and multi‑tasking
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.
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