Tennessee Machine Tool Supply, Inc.
Customer Service Specialist
Tennessee Machine Tool Supply, Inc., Knoxville, Tennessee, United States, 37955
Tennessee Machine Tool Supply is an industrial distribution company focusing on machinery, cutting tools, abrasives, and measurement equipment. Our main clients are Tier One and Tier Two Automotive manufacturing companies, Defense Contractors, and Machine Shops. We emphasize providing exceptional service to meet the specific needs of our clients. Visit our e-commerce platform at www.TMTtoolbox.com for more information.
Role Description This is a full-time role for a Customer Service Specialist located on-site in Knoxville, TN. The Customer Service Specialist will handle customer inquiries through phone, email, and other communication channels, ensuring high levels of customer satisfaction. Key responsibilities include resolving customer complaints, providing product information, and processing orders and returns.
Qualifications
Experience in Customer Support and Customer Service
Proficiency in handling Customer Satisfaction and Customer Experience
Strong Phone Etiquette and communication skills
Ability to manage multiple tasks efficiently
Excellent problem-solving skills and attention to detail
High School diploma or equivalent; additional education or training in a related field is a plus
Proficiency in using Odoo ERP software and Microsoft Office Suite is a plus
Seniority level
Entry level
Employment type
Full-time
Industries
Machinery Manufacturing
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Role Description This is a full-time role for a Customer Service Specialist located on-site in Knoxville, TN. The Customer Service Specialist will handle customer inquiries through phone, email, and other communication channels, ensuring high levels of customer satisfaction. Key responsibilities include resolving customer complaints, providing product information, and processing orders and returns.
Qualifications
Experience in Customer Support and Customer Service
Proficiency in handling Customer Satisfaction and Customer Experience
Strong Phone Etiquette and communication skills
Ability to manage multiple tasks efficiently
Excellent problem-solving skills and attention to detail
High School diploma or equivalent; additional education or training in a related field is a plus
Proficiency in using Odoo ERP software and Microsoft Office Suite is a plus
Seniority level
Entry level
Employment type
Full-time
Industries
Machinery Manufacturing
#J-18808-Ljbffr