Woodforest National Bank
Retail Assistant Branch Manager
Woodforest National Bank, Livingston, Texas, United States, 77351
Join to apply for the
Retail Assistant Branch Manager
role at
Woodforest National Bank
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award‑winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country!
The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Key Responsibilities
Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
Be a Keeper of the Woodforest Culture and possess the ability to create energy around Retail objectives and initiatives.
Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
Embrace and lead a technology‑driven customer experience.
Partner with a Community Development Relationship Manager to execute a community engagement strategy and be an engaged community partner.
Inspire and coach team members to reach their full potential and act as a positive role model.
Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits and control checks, maintaining and servicing ATMs, and cleaning work areas.
Practice prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resources with ownership until final resolution.
Practice branch security procedures and protect customer confidentiality and privacy.
Exhibit operational excellence through diligent adherence to policies and procedures.
Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Demonstrate flexibility to perform every other duty as assigned.
Competencies Required
Proactive when seeking business outside of the branch.
Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Work flexible or extended working hours to meet business needs; demonstrate reliability.
Passionate about taking care of people by exhibiting effective problem‑solving abilities and maintaining a positive attitude when interacting with customers and internal team members.
Quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service process.
Organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
Understand instructions, forms, applications, and be familiar with financial statements and credit reports.
Minimum Qualifications / Experience
3 years of relevant and transferable sales and/or customer service experience
OR an Associate’s degree and 2 years of relevant and transferable sales and/or customer service experience
OR a Bachelor’s degree and 1 year of relevant and transferable sales and/or customer service experience
Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
Previous in‑store banking experience is preferred, but not required.
Must be positive and engaging.
Formal Education & Certification
High School Diploma or equivalent required.
Work Status
Full‑Time.
Supervisory Responsibility
Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.
Travel
Up to 25% or more outside of branch or as needed by customer.
Working Conditions
Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Job Details
Primary Location: Texas - Livingston
Schedule: Full-time
Work Locations: TX - Livingston WM-0511
Unposting Date: Ongoing
Organization: Texas - Houston
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
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Retail Assistant Branch Manager
role at
Woodforest National Bank
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award‑winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country!
The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Key Responsibilities
Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
Be a Keeper of the Woodforest Culture and possess the ability to create energy around Retail objectives and initiatives.
Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
Embrace and lead a technology‑driven customer experience.
Partner with a Community Development Relationship Manager to execute a community engagement strategy and be an engaged community partner.
Inspire and coach team members to reach their full potential and act as a positive role model.
Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits and control checks, maintaining and servicing ATMs, and cleaning work areas.
Practice prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resources with ownership until final resolution.
Practice branch security procedures and protect customer confidentiality and privacy.
Exhibit operational excellence through diligent adherence to policies and procedures.
Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Demonstrate flexibility to perform every other duty as assigned.
Competencies Required
Proactive when seeking business outside of the branch.
Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Open to direct coaching and feedback.
Work flexible or extended working hours to meet business needs; demonstrate reliability.
Passionate about taking care of people by exhibiting effective problem‑solving abilities and maintaining a positive attitude when interacting with customers and internal team members.
Quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service process.
Organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
Understand instructions, forms, applications, and be familiar with financial statements and credit reports.
Minimum Qualifications / Experience
3 years of relevant and transferable sales and/or customer service experience
OR an Associate’s degree and 2 years of relevant and transferable sales and/or customer service experience
OR a Bachelor’s degree and 1 year of relevant and transferable sales and/or customer service experience
Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
Previous in‑store banking experience is preferred, but not required.
Must be positive and engaging.
Formal Education & Certification
High School Diploma or equivalent required.
Work Status
Full‑Time.
Supervisory Responsibility
Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.
Travel
Up to 25% or more outside of branch or as needed by customer.
Working Conditions
Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Job Details
Primary Location: Texas - Livingston
Schedule: Full-time
Work Locations: TX - Livingston WM-0511
Unposting Date: Ongoing
Organization: Texas - Houston
Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
#J-18808-Ljbffr