Chetola Resort & Conference Center
Front Office Supervisor
The Hilton Austin Airport is looking for a talented Front Office Supervisor to join our leadership team. The role is an ideal one for someone looking to step up from a Guest Service Agent position and gain experience in a Hilton full‑time, full‑service hotel.
Company Overview Located in the historic Air Force command building on Austin‑Bergstrom International Airport property, the Hilton Austin Airport is a proud Austin gateway full‑service hotel managed by Pittsburgh‑based Prospera Hospitality, with over 20 years of property management experience.
Responsibilities
Assist Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards.
Supervise front desk and valet staff; assist with greeting guests, checking them in and out, handling guest requests and complaints, and managing group check‑ins.
Maintain overall guest satisfaction and uphold hotel standards.
Benefits
Starting pay of $20.00 per hour, with scheduled annual increases.
Healthcare benefits including medical, dental, vision, short‑ and long‑term disability.
Paid time off such as vacation, sick days, and holidays.
Eligibility to participate in the Go Hilton employee travel program, offering discounted rates at Hilton hotels worldwide for employees and selected family/friends.
Requirements
Minimum of 2 years of front desk or hospitality‑related customer service experience (strong preference).
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Professional appearance and demeanor.
Ability to remain calm and professional under pressure.
Compensation $20.00 per hour
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Other
Industry: Hospitality
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Company Overview Located in the historic Air Force command building on Austin‑Bergstrom International Airport property, the Hilton Austin Airport is a proud Austin gateway full‑service hotel managed by Pittsburgh‑based Prospera Hospitality, with over 20 years of property management experience.
Responsibilities
Assist Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards.
Supervise front desk and valet staff; assist with greeting guests, checking them in and out, handling guest requests and complaints, and managing group check‑ins.
Maintain overall guest satisfaction and uphold hotel standards.
Benefits
Starting pay of $20.00 per hour, with scheduled annual increases.
Healthcare benefits including medical, dental, vision, short‑ and long‑term disability.
Paid time off such as vacation, sick days, and holidays.
Eligibility to participate in the Go Hilton employee travel program, offering discounted rates at Hilton hotels worldwide for employees and selected family/friends.
Requirements
Minimum of 2 years of front desk or hospitality‑related customer service experience (strong preference).
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Professional appearance and demeanor.
Ability to remain calm and professional under pressure.
Compensation $20.00 per hour
Job Details
Seniority level: Mid‑Senior
Employment type: Full‑time
Job function: Other
Industry: Hospitality
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