Thompson Machinery
Technology Support Specialist – SITECH
About Us
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go‑to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do The Regional Technology Support Specialist will provide primary assistance, support and training for SITECH Tri‑Rivers customers in a designated territory. This roll will provide secondary support for other SITECH Tri‑Rivers territories and regions as needed. This is a full‑time position that will be based out of Memphis, TN focusing support on Middle and West Tennessee and North Mississippi.
Responsibilities
Assist and perform installation of machine control systems including, but not limited to GCS9000, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectral Laser Systems, Pacing Control systems and other attachments as needed.
Train and support customers in the use of machine control, site positioning, intelligent compaction, and paving control systems and office software with the intent to get customer self‑sufficient in these areas.
Receive first call from customers in designated region and see that timely service is provided; utilize other Service and Support Specialist if needed to best meet the needs of the customer if required.
Support Technology Sales Representatives and customers to ensure proper technology solutions are selected, sold, and trained on and utilized properly to achieve targeted benefits.
Develop and maintain strong customer relationships and ensure customers are getting the maximum ROI through support, training and after sales follow‑up.
Support paving and other specialty professional services for customers; these services will need to be scheduled and prepared for by SITECH to provide the best results.
Maintain responsibility for vehicles, demo inventory, computer, and/or any other company assets entrusted to you to perform your job duties.
Escalate any unresolved issues in an effective and time efficient manner to the proper associates.
Research common problems identified with machine guidance systems and determine required corrective outcomes as and when required.
Work directly with Trimble and SITECH support staff along with associates of heavy equipment OEMs staff on matters of sales, support and other field activities.
Maintain responsibility for all company assets issued to you. This includes, but is not limited to, demo equipment, field service equipment, vehicles, computers, and paperwork.
Consistently follow all job and office related policies and procedures.
What We Expect of You We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Qualifications
B.S. Degree in Civil Engineering preferred or related work experience.
Extensive survey and construction experience in Heavy Civil Construction, including commercial site development and paving.
Experience working with Trimble GC900, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectra Laser Systems, Paving Controls Systems, etc. preferred.
Exhibits communication skills necessary to sell premium technology products.
Demonstrated leadership ability and initiative.
Strong work ethic and can‑do attitude.
Day‑to‑day travel in middle Tennessee required; and some overnight trips in West Tennessee and North Mississippi required.
What's in It for You At Thompson Machinery, we believe that great benefits are more than just perks – they're essential for employee well‑being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no‑cost option
Vision and dental insurance
Employer‑paid short‑term and long‑term disability insurance
Employer‑paid basic life insurance
401k matching
Profit sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world‑class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high‑quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with candidate experience and background.
Apply Now
Listing is current as of Dec 11, 2025 05:44 PM
#J-18808-Ljbffr
What You Will Do The Regional Technology Support Specialist will provide primary assistance, support and training for SITECH Tri‑Rivers customers in a designated territory. This roll will provide secondary support for other SITECH Tri‑Rivers territories and regions as needed. This is a full‑time position that will be based out of Memphis, TN focusing support on Middle and West Tennessee and North Mississippi.
Responsibilities
Assist and perform installation of machine control systems including, but not limited to GCS9000, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectral Laser Systems, Pacing Control systems and other attachments as needed.
Train and support customers in the use of machine control, site positioning, intelligent compaction, and paving control systems and office software with the intent to get customer self‑sufficient in these areas.
Receive first call from customers in designated region and see that timely service is provided; utilize other Service and Support Specialist if needed to best meet the needs of the customer if required.
Support Technology Sales Representatives and customers to ensure proper technology solutions are selected, sold, and trained on and utilized properly to achieve targeted benefits.
Develop and maintain strong customer relationships and ensure customers are getting the maximum ROI through support, training and after sales follow‑up.
Support paving and other specialty professional services for customers; these services will need to be scheduled and prepared for by SITECH to provide the best results.
Maintain responsibility for vehicles, demo inventory, computer, and/or any other company assets entrusted to you to perform your job duties.
Escalate any unresolved issues in an effective and time efficient manner to the proper associates.
Research common problems identified with machine guidance systems and determine required corrective outcomes as and when required.
Work directly with Trimble and SITECH support staff along with associates of heavy equipment OEMs staff on matters of sales, support and other field activities.
Maintain responsibility for all company assets issued to you. This includes, but is not limited to, demo equipment, field service equipment, vehicles, computers, and paperwork.
Consistently follow all job and office related policies and procedures.
What We Expect of You We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Qualifications
B.S. Degree in Civil Engineering preferred or related work experience.
Extensive survey and construction experience in Heavy Civil Construction, including commercial site development and paving.
Experience working with Trimble GC900, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectra Laser Systems, Paving Controls Systems, etc. preferred.
Exhibits communication skills necessary to sell premium technology products.
Demonstrated leadership ability and initiative.
Strong work ethic and can‑do attitude.
Day‑to‑day travel in middle Tennessee required; and some overnight trips in West Tennessee and North Mississippi required.
What's in It for You At Thompson Machinery, we believe that great benefits are more than just perks – they're essential for employee well‑being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no‑cost option
Vision and dental insurance
Employer‑paid short‑term and long‑term disability insurance
Employer‑paid basic life insurance
401k matching
Profit sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world‑class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high‑quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with candidate experience and background.
Apply Now
Listing is current as of Dec 11, 2025 05:44 PM
#J-18808-Ljbffr