Sidley Austin LLP
Technical Support Specialist
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Responsibilities
Assists users to resolve computer‑related problems such as inoperative hardware or software, including network connections.
Hardware support functions including end user support, desktop, laptop, mobile device support, computer imaging and post‑image configurations, preventative maintenance, and basic printer troubleshooting.
Software support functions including troubleshooting of applications, installation and configuration of software, updates, preventive maintenance, and support of third‑party applications in coordination with vendors.
Manage assets that are deployed or in inventory and maintain accurate asset records for users.
Provide break/fix support for telephones, including handsets, cords and base units.
Assist with projects such as hardware or software upgrades, office moves and special events.
Manage and process hardware warranty claims and facilitate warranty repairs with third‑party vendors.
Document and maintain user request and incident records in the IT Service Management System.
Perform other duties as required.
Base Pay Range $85,000.00/yr - $95,000.00/yr
Target Salary Range $85,000 – $95,000 if located in New York
Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities satisfactorily and meet the requirements below. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Required
Education: Bachelor’s degree or equivalent work experience.
Minimum of 2 years of experience providing direct and exceptional user support in a high‑performance culture, including:
Experience supporting Windows‑based computers, including Microsoft Windows 11.
Experience supporting VoIP telephony solutions.
Experience with enterprise imaging solutions for Windows‑based computers.
Experience supporting smartphones (iPhone, Android).
Experience supporting Microsoft Office Applications and remote access technology such as Citrix.
Preferred
Law firm or professional services experience.
A+, ITIL and Microsoft Office Application certifications.
Experience using and supporting Adobe Acrobat, NetDocuments, Cisco Telephony, Microsoft Intune, and Mac in an enterprise, as well as deploying operating systems with SCCM.
Other Skills and Abilities
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Strong analytical and problem‑solving skills.
Able to work harmoniously and effectively with others.
Able to preserve confidentiality and exercise discretion.
Able to work under pressure.
Able to manage multiple projects with competing deadlines and priorities.
Sidley Austin LLP is an Equal Opportunity Employer
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Responsibilities
Assists users to resolve computer‑related problems such as inoperative hardware or software, including network connections.
Hardware support functions including end user support, desktop, laptop, mobile device support, computer imaging and post‑image configurations, preventative maintenance, and basic printer troubleshooting.
Software support functions including troubleshooting of applications, installation and configuration of software, updates, preventive maintenance, and support of third‑party applications in coordination with vendors.
Manage assets that are deployed or in inventory and maintain accurate asset records for users.
Provide break/fix support for telephones, including handsets, cords and base units.
Assist with projects such as hardware or software upgrades, office moves and special events.
Manage and process hardware warranty claims and facilitate warranty repairs with third‑party vendors.
Document and maintain user request and incident records in the IT Service Management System.
Perform other duties as required.
Base Pay Range $85,000.00/yr - $95,000.00/yr
Target Salary Range $85,000 – $95,000 if located in New York
Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities satisfactorily and meet the requirements below. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Required
Education: Bachelor’s degree or equivalent work experience.
Minimum of 2 years of experience providing direct and exceptional user support in a high‑performance culture, including:
Experience supporting Windows‑based computers, including Microsoft Windows 11.
Experience supporting VoIP telephony solutions.
Experience with enterprise imaging solutions for Windows‑based computers.
Experience supporting smartphones (iPhone, Android).
Experience supporting Microsoft Office Applications and remote access technology such as Citrix.
Preferred
Law firm or professional services experience.
A+, ITIL and Microsoft Office Application certifications.
Experience using and supporting Adobe Acrobat, NetDocuments, Cisco Telephony, Microsoft Intune, and Mac in an enterprise, as well as deploying operating systems with SCCM.
Other Skills and Abilities
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Strong analytical and problem‑solving skills.
Able to work harmoniously and effectively with others.
Able to preserve confidentiality and exercise discretion.
Able to work under pressure.
Able to manage multiple projects with competing deadlines and priorities.
Sidley Austin LLP is an Equal Opportunity Employer
#J-18808-Ljbffr