Qualis1 Inc.
Desktop Support Executive (100% Onsite)
Qualis1 Inc., Nashville, Tennessee, United States, 37247
This range is provided by Qualis1 Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $40.00/hr - $45.00/hr
Direct message the job poster from Qualis1 Inc.
Oracle Certified GenAI Professional | Staffing Specialist | Recruitment Operations | Crafting Seamless Talent Solutions for Growing Organizations Duration:
6 Months
Job Summary
Seeking a Desktop Support Executive with 4–6+ years of hands‑on experience in desktop infrastructure, end‑user support, hardware installation, troubleshooting, and Windows environment maintenance. This role requires strong customer service, problem‑solving skills, and the ability to work fully onsite in Nashville, TN.
Key Responsibilities:
Core Desktop Support
Build, install, and configure PCs, laptops, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smartphones).
Perform routine maintenance of PCs, networks, telephony, and related infrastructure.
Diagnose, log, and resolve technical issues related to software applications, network systems, and end‑user devices.
Support OS migrations (Windows XP → Windows 7 or higher).
Maintain accurate records in client databases, including solutions and activity logs.
Use call logging/ticketing systems to accurately document all support requests.
Explain technical issues clearly to non‑technical end users.
Ensure all work is completed within defined SLAs and departmental standards.
Stakeholder Communication & Reporting
Provide guidance to colleagues on incident‑related issues.
Identify potential improvements and present recommendations to senior team leads.
Create and distribute status and progress reports to leadership.
Good-to-Have (Bonus Skills)
Experience with software packaging and deployment.
Ability to troubleshoot and resolve complex software packaging issues.
Familiarity with workflow management tools for recording and tracking software distribution requests.
Experience scheduling software distribution and performing endpoint remediation.
Support monthly patching activities targeting 100% compliance.
Work on transitions/transformation projects and process change requests.
Collaborate with teams to ensure successful software deployment and meet distribution SLAs.
Required Experience & Competencies
4–6+ years of desktop support or IT infrastructure support experience.
Strong hardware/software troubleshooting skills.
Experience with Windows OS environments.
Strong analytical and problem‑solving ability.
Excellent communication and customer‑facing skills.
Ability to build strong professional relationships.
Highly committed to meeting business objectives.
ITIL familiarity is a plus.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology and Consulting
Industries
IT System Installation and Disposal, IT System Operations and Maintenance, and Information Services
Field Desktop Support technician Nashville TN(Hybrid) #J-18808-Ljbffr
Base pay range $40.00/hr - $45.00/hr
Direct message the job poster from Qualis1 Inc.
Oracle Certified GenAI Professional | Staffing Specialist | Recruitment Operations | Crafting Seamless Talent Solutions for Growing Organizations Duration:
6 Months
Job Summary
Seeking a Desktop Support Executive with 4–6+ years of hands‑on experience in desktop infrastructure, end‑user support, hardware installation, troubleshooting, and Windows environment maintenance. This role requires strong customer service, problem‑solving skills, and the ability to work fully onsite in Nashville, TN.
Key Responsibilities:
Core Desktop Support
Build, install, and configure PCs, laptops, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smartphones).
Perform routine maintenance of PCs, networks, telephony, and related infrastructure.
Diagnose, log, and resolve technical issues related to software applications, network systems, and end‑user devices.
Support OS migrations (Windows XP → Windows 7 or higher).
Maintain accurate records in client databases, including solutions and activity logs.
Use call logging/ticketing systems to accurately document all support requests.
Explain technical issues clearly to non‑technical end users.
Ensure all work is completed within defined SLAs and departmental standards.
Stakeholder Communication & Reporting
Provide guidance to colleagues on incident‑related issues.
Identify potential improvements and present recommendations to senior team leads.
Create and distribute status and progress reports to leadership.
Good-to-Have (Bonus Skills)
Experience with software packaging and deployment.
Ability to troubleshoot and resolve complex software packaging issues.
Familiarity with workflow management tools for recording and tracking software distribution requests.
Experience scheduling software distribution and performing endpoint remediation.
Support monthly patching activities targeting 100% compliance.
Work on transitions/transformation projects and process change requests.
Collaborate with teams to ensure successful software deployment and meet distribution SLAs.
Required Experience & Competencies
4–6+ years of desktop support or IT infrastructure support experience.
Strong hardware/software troubleshooting skills.
Experience with Windows OS environments.
Strong analytical and problem‑solving ability.
Excellent communication and customer‑facing skills.
Ability to build strong professional relationships.
Highly committed to meeting business objectives.
ITIL familiarity is a plus.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology and Consulting
Industries
IT System Installation and Disposal, IT System Operations and Maintenance, and Information Services
Field Desktop Support technician Nashville TN(Hybrid) #J-18808-Ljbffr