The Austin Stone Counseling Center
The Austin Stone Counseling Center invites applications for the role of
IT Services Analyst .
As part of the Technology team, the IT Services Analyst ensures that church staff and lay leaders effectively use the information technology services provided by the church. The role includes user support, incident resolution, training and coaching, system administration, and service management.
Responsibilities
Own, manage, and support assigned applications and software systems, including Rock RMS, in line with Technology Team standards and practices.
Own IT service incidents and requests and manage them to resolution using the IT service management tool, following defined SLAs and escalation paths.
Serve as a front‑line subject‑matter expert for Rock RMS and other assigned ministry systems, providing configuration‑level support and user coaching.
Identify and diagnose issues and problems with supported IT services (hardware, software, and applications) and work within the Technology Team to resolve them.
Support staff and lay leaders in maintaining data integrity within assigned systems by providing clear standards, practical tools, and regular reports that surface data quality issues and drive shared accountability for remediation.
Partner with ministry leaders to understand ministry processes and translate them into sustainable system configuration and workflows.
Collaborate with the Software Developer on larger system enhancements and integrations by clarifying requirements, assisting with testing, and supporting rollout and user adoption.
Support end users with incident resolution, training, and communication.
Participate in the on‑call rotation to support IT services.
Identify knowledge gaps for end‑users and develop and execute training plans.
Attend all required events and activities for The Austin Stone and Ministry Operations Department, including staff meetings, prayer meetings, special events, retreats, and staff development days.
Required Qualifications
High School Diploma or equivalent; Bachelor’s degree in computer science, information technology, or a related field preferred.
3 years of experience in an end‑user desktop support, computer operations, or equivalent role.
Knowledge of ITSM/ITIL practices preferred.
Competencies Technical Skill : Skilled in general software applications and operating systems including MacOS, Google suite, and MS Office. Basic knowledge of cloud and web‑based application architectures. Strong troubleshooting and technical problem‑solving skills. Quick learning of new applications, systems, and techniques.
Administration : Demonstrated ability to plan, organize, and support organizational programming and needs. Able to support multiple projects with reliability and excellence.
Results‑Driven : Ability to create momentum toward goals, set achievable objectives, and measure performance. Driven to meet commitments and ensure plan execution, with ownership and accountability.
Communication : Effective communication in various settings; adept at queries, report writing, and presenting findings. Able to work within a complex organizational structure with multiple layers of input.
Analytical & Problem‑Solving : Ability to collect, organize, analyze, and disseminate information with attention to detail. Systematic approach to problem solving and proactive reporting.
Collaborative Leadership : Works collaboratively across the organization, customer‑service oriented, and able to lead in partnership with other leaders.
Physical Demands and Work Environment
Requires standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
Manual dexterity and coordination required for over 50% of the work period when operating equipment such as a computer keyboard, mouse, or similar devices.
Disclaimer The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Culture and Character Employees of The Austin Stone are expected to become Partners (our term for members) of the church, fully embracing the values, mission, and purpose of our church. They must understand, affirm, and adhere to the affirmations of faith, bylaws, culture map, and other documents that define the beliefs, culture, and mission of The Austin Stone Community Church. Employees must also possess biblical leadership qualities, pursue maturity, and grow in faith.
The Austin Stone Community Church is an Equal Opportunity Employer including Women, Minorities, Protected Veterans, and Individuals with Disabilities.
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Information Technology | Industries: Mental Health Care
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IT Services Analyst .
As part of the Technology team, the IT Services Analyst ensures that church staff and lay leaders effectively use the information technology services provided by the church. The role includes user support, incident resolution, training and coaching, system administration, and service management.
Responsibilities
Own, manage, and support assigned applications and software systems, including Rock RMS, in line with Technology Team standards and practices.
Own IT service incidents and requests and manage them to resolution using the IT service management tool, following defined SLAs and escalation paths.
Serve as a front‑line subject‑matter expert for Rock RMS and other assigned ministry systems, providing configuration‑level support and user coaching.
Identify and diagnose issues and problems with supported IT services (hardware, software, and applications) and work within the Technology Team to resolve them.
Support staff and lay leaders in maintaining data integrity within assigned systems by providing clear standards, practical tools, and regular reports that surface data quality issues and drive shared accountability for remediation.
Partner with ministry leaders to understand ministry processes and translate them into sustainable system configuration and workflows.
Collaborate with the Software Developer on larger system enhancements and integrations by clarifying requirements, assisting with testing, and supporting rollout and user adoption.
Support end users with incident resolution, training, and communication.
Participate in the on‑call rotation to support IT services.
Identify knowledge gaps for end‑users and develop and execute training plans.
Attend all required events and activities for The Austin Stone and Ministry Operations Department, including staff meetings, prayer meetings, special events, retreats, and staff development days.
Required Qualifications
High School Diploma or equivalent; Bachelor’s degree in computer science, information technology, or a related field preferred.
3 years of experience in an end‑user desktop support, computer operations, or equivalent role.
Knowledge of ITSM/ITIL practices preferred.
Competencies Technical Skill : Skilled in general software applications and operating systems including MacOS, Google suite, and MS Office. Basic knowledge of cloud and web‑based application architectures. Strong troubleshooting and technical problem‑solving skills. Quick learning of new applications, systems, and techniques.
Administration : Demonstrated ability to plan, organize, and support organizational programming and needs. Able to support multiple projects with reliability and excellence.
Results‑Driven : Ability to create momentum toward goals, set achievable objectives, and measure performance. Driven to meet commitments and ensure plan execution, with ownership and accountability.
Communication : Effective communication in various settings; adept at queries, report writing, and presenting findings. Able to work within a complex organizational structure with multiple layers of input.
Analytical & Problem‑Solving : Ability to collect, organize, analyze, and disseminate information with attention to detail. Systematic approach to problem solving and proactive reporting.
Collaborative Leadership : Works collaboratively across the organization, customer‑service oriented, and able to lead in partnership with other leaders.
Physical Demands and Work Environment
Requires standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
Manual dexterity and coordination required for over 50% of the work period when operating equipment such as a computer keyboard, mouse, or similar devices.
Disclaimer The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Culture and Character Employees of The Austin Stone are expected to become Partners (our term for members) of the church, fully embracing the values, mission, and purpose of our church. They must understand, affirm, and adhere to the affirmations of faith, bylaws, culture map, and other documents that define the beliefs, culture, and mission of The Austin Stone Community Church. Employees must also possess biblical leadership qualities, pursue maturity, and grow in faith.
The Austin Stone Community Church is an Equal Opportunity Employer including Women, Minorities, Protected Veterans, and Individuals with Disabilities.
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Information Technology | Industries: Mental Health Care
#J-18808-Ljbffr