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Rollins, Inc.

Service Manager

Rollins, Inc., Linthicum, Maryland, United States

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Overview Orkin Service Manager

– you will be the quality control ensuring top‑notch service from the industry leader with almost 125 years of experience.

As a Service Manager you protect homes and businesses, train and develop Orkin Pros, and balance technical knowledge with empathy and integrity. Your commitment to exceeding customer expectations drives team performance and revenue growth, and you can earn a reward trip for top performers.

Beyond the job, you’ll have a career with growth potential, benefits, a company vehicle, competitive pay, a 401(k) program, and opportunities to volunteer and give back.

With Orkin’s award‑winning training you receive all the tools and technology you need – no industry experience required. Pests keep coming back, making the industry recession‑resistant.

Responsibilities You will:

Lead the entire service operation after training

Motivate the team to provide world‑class service, prioritizing safety

Conduct yourself with professionalism and integrity toward customers and coworkers

Assist in recruiting top talent for the service team

Train and develop Orkin Pros through hands‑on management

Lead training meetings and oversee the Orkin Pro Ride‑A‑Long program

Ensure customer expectations are met or exceeded through inspections, proposals, and exceptional customer service

Champion innovation by supporting adoption of new products, services and technology

Monitor scheduling, routing and inventory to drive efficiencies and productivity

Benefits

Starting salary: $65,000 – $75,000 per year

Company vehicle with gas card

Company‑provided iPhone and iPad with sales software

Comprehensive benefits (medical, dental, vision, maternity, life insurance)

401(k) plan with company match and employee stock purchase plan

Paid vacation, holidays and sick leave

Employee discounts, tuition reimbursement and dependent scholarship awards

Industry‑leading, quality training program

Why Orkin

Career potential in a reliable, recession‑resistant industry

Opportunity to build loyalty and trust with customers

Expectations of accountability and commitment

Team‑oriented work culture

Continuous learning, improvement and leadership development

Community support and civic engagement

Mission‑driven company values:

Safety

Professionalism

Empathy

Integrity

Innovation

Qualifications

Sales experience preferred

High‑school diploma or equivalent required

Valid driver’s license required

Ability to obtain required pesticide license/certification if needed (paid by company)

Ability to work independently in the field, manage route‑based assignments and interact with customers inside businesses and homes

Work Environment Candidates must meet the physical job requirements and safely perform job duties with or without accommodations:

Safely use a ladder within manufacturer weight capacity

Lift and carry up to 50 lb

Access crawl spaces, attics, confined spaces, rooftops, etc., including ability to climb, balance, stoop, kneel, crouch or crawl

Wear personal protective equipment (PPE), sometimes requiring an OSHA‑compliant respirator

Willing to work in varying weather conditions

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer. We will consider for employment all qualified applicants in a manner consistent with applicable federal, state and local laws.

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