The Servion Group
Servicing Representative – Payment Processing Specialist
The Servion Group, New Brighton, Minnesota, United States
SUMMARY
Extensive administrative work involved in servicing the mortgage loans and providing direct member service to the borrowers. Processing member’s payments and balancing bank accounts. Primary contacts include borrowers, investors and vendors. Servicing Representatives receive moderate supervision in the performance of duties and responsibilities. Work is generally evaluated on obtaining objectives with accuracy, timeliness and results.
ESSENTIAL RESPONSIBILITIES & DUTIES Entry Level
Post payments from borrowers properly to ensure intended purposes of funds are recorded and appropriate information and loan balances are reflected in the system.
Processes phone payment.
Processes NSFs daily.
Follow company policies and procedures.
Meet deadlines.
Ability to work with multiple payment processing programs.
Senior - Level II
Must be able to perform all responsibilities and functions listed for Level I with a high degree of independence
Responsible for the training of new and current payment processors
Collaborate with Accounting to reconcile out of balance conditions in daily work.
Prepare bank deposits, account transfers, cash book entries and record necessary information as required
Create files and post ACH and website payments Process payoff funds
Process foreclosure reinstatement payments, bankruptcy payments, FMMA wires, borrower incentives, credit life payments.
ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, ABILITIES Required
Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency and Credit Union requirements.
Familiarity with AllRegs.
Advanced 10-key and calculator.
Basic MS Office.
Preferred
Experience with automatic bill pay procedures.
Experience importing and exporting payment files and wires.
Familiarity with Filezilla.
COMPENSATION $20.60 – $23.98 per hour.
General Description of Benefits All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.
Requirements PREFERRED QUALIFICATIONS
Education: High School Diploma.
Experience: Entry level 1-2 years’ mortgage banking, teller, cashiering, or bookkeeping; Senior level 2–4-year accounting degree plus 3+ years loan servicing experience.
Licenses/Certifications: none
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ESSENTIAL RESPONSIBILITIES & DUTIES Entry Level
Post payments from borrowers properly to ensure intended purposes of funds are recorded and appropriate information and loan balances are reflected in the system.
Processes phone payment.
Processes NSFs daily.
Follow company policies and procedures.
Meet deadlines.
Ability to work with multiple payment processing programs.
Senior - Level II
Must be able to perform all responsibilities and functions listed for Level I with a high degree of independence
Responsible for the training of new and current payment processors
Collaborate with Accounting to reconcile out of balance conditions in daily work.
Prepare bank deposits, account transfers, cash book entries and record necessary information as required
Create files and post ACH and website payments Process payoff funds
Process foreclosure reinstatement payments, bankruptcy payments, FMMA wires, borrower incentives, credit life payments.
ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, ABILITIES Required
Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency and Credit Union requirements.
Familiarity with AllRegs.
Advanced 10-key and calculator.
Basic MS Office.
Preferred
Experience with automatic bill pay procedures.
Experience importing and exporting payment files and wires.
Familiarity with Filezilla.
COMPENSATION $20.60 – $23.98 per hour.
General Description of Benefits All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.
Requirements PREFERRED QUALIFICATIONS
Education: High School Diploma.
Experience: Entry level 1-2 years’ mortgage banking, teller, cashiering, or bookkeeping; Senior level 2–4-year accounting degree plus 3+ years loan servicing experience.
Licenses/Certifications: none
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