Columbia University Medical Center
Associate Service Specialist
Columbia University Medical Center, New York, New York, us, 10261
Associate Service Specialist
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Columbia University Irving Medical Center Position Summary
The Associate Service Specialist provides Tier 1 technical support to CUIMC faculty, staff, and students, assisting with basic troubleshooting, desktop support, and user setup in both Windows and Apple environments. This role is ideal for early-career IT professionals looking to build experience in a client-facing support setting. The Associate Service Specialist plays a critical role in ensuring prompt, courteous, and accurate service delivery, and supports the efficient operation of CUIMCs IT environment. Position Details Grade: 103 Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Salary Range: $65,000 - $70,000
Responsibilities
Technical Support : Provide first-level support for hardware, software, and peripheral issues across Windows and macOS devices; support user account access, email configuration, password resets, and connectivity for desktops, laptops, printers, and mobile devices; document all support interactions in the ticketing system with accuracy and completeness; raise complex or unresolved issues to senior staff following defined procedures. Process & Systems Support : Assist with technology deployments, hardware imaging, and device installations under supervision; help maintain computer labs, shared devices, and classroom or conference room technology; participate in system maintenance activities, software rollouts, and inventory tracking. People / Customer Service : Deliver support in person, by phone, and via remote tools with a focus on professionalism, patience, and clarity; set expectations for issue resolution timelines and follow up to confirm issue closure; promote a positive customer service experience, even during high-volume periods; support team goals and service level agreements in coordination with other IT groups; assist more experienced staff with project-based work or documentation tasks; participate in team meetings and contribute to a culture of accountability and learning. Other : Perform other related duties and responsibilities as assigned/requested.
Minimum Qualifications
Bachelor's degree or equivalent in education and experience.
Preferred Qualifications
Bachelor's degree in information technology, Computer Science, Engineering or a related field, or an equivalent combination of education and experience. Experience in an IT support or customer service role, including internships or work-study positions. Basic knowledge of Windows and/or macOS environments. Strong communication, listening, and interpersonal skills. Familiarity with ticketing systems (e.g., ServiceNow) or remote support tools. Experience supporting users in a healthcare, academic, or complex institutional setting. Exposure to mobile device management (MDM) platforms and endpoint security tools.
Equal Opportunity Employer
Equal Opportunity Employer / Disability / Veteran. Columbia University is committed to the hiring of qualified local residents. #J-18808-Ljbffr
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Columbia University Irving Medical Center Position Summary
The Associate Service Specialist provides Tier 1 technical support to CUIMC faculty, staff, and students, assisting with basic troubleshooting, desktop support, and user setup in both Windows and Apple environments. This role is ideal for early-career IT professionals looking to build experience in a client-facing support setting. The Associate Service Specialist plays a critical role in ensuring prompt, courteous, and accurate service delivery, and supports the efficient operation of CUIMCs IT environment. Position Details Grade: 103 Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Salary Range: $65,000 - $70,000
Responsibilities
Technical Support : Provide first-level support for hardware, software, and peripheral issues across Windows and macOS devices; support user account access, email configuration, password resets, and connectivity for desktops, laptops, printers, and mobile devices; document all support interactions in the ticketing system with accuracy and completeness; raise complex or unresolved issues to senior staff following defined procedures. Process & Systems Support : Assist with technology deployments, hardware imaging, and device installations under supervision; help maintain computer labs, shared devices, and classroom or conference room technology; participate in system maintenance activities, software rollouts, and inventory tracking. People / Customer Service : Deliver support in person, by phone, and via remote tools with a focus on professionalism, patience, and clarity; set expectations for issue resolution timelines and follow up to confirm issue closure; promote a positive customer service experience, even during high-volume periods; support team goals and service level agreements in coordination with other IT groups; assist more experienced staff with project-based work or documentation tasks; participate in team meetings and contribute to a culture of accountability and learning. Other : Perform other related duties and responsibilities as assigned/requested.
Minimum Qualifications
Bachelor's degree or equivalent in education and experience.
Preferred Qualifications
Bachelor's degree in information technology, Computer Science, Engineering or a related field, or an equivalent combination of education and experience. Experience in an IT support or customer service role, including internships or work-study positions. Basic knowledge of Windows and/or macOS environments. Strong communication, listening, and interpersonal skills. Familiarity with ticketing systems (e.g., ServiceNow) or remote support tools. Experience supporting users in a healthcare, academic, or complex institutional setting. Exposure to mobile device management (MDM) platforms and endpoint security tools.
Equal Opportunity Employer
Equal Opportunity Employer / Disability / Veteran. Columbia University is committed to the hiring of qualified local residents. #J-18808-Ljbffr