BlueCross BlueShield Of South Carolina
IS System Support Director- CGS Administrators, LLC
BlueCross BlueShield Of South Carolina, Nashville, Tennessee, United States, 37247
Summary
CGS Administrators, LLC (CGS) is part of BCBSSC™’s Celerian Group of companies and provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 8.7 million Medicare beneficiaries and 103,000 healthcare professionals nationwide. The Production Support Department at CGS is responsible for the oversight and operational stability of internally developed systems, ensuring seamless performance and reliability. This team plays a critical role in meeting business metrics by proactively identifying and mitigating potential issues before they impact operations.
Position Purpose Ensuring the health and stability of production systems during standard business hours. Leading efforts to proactively monitor systems and implement reconciliation processes in partnership with development teams, managing and resolving user‑reported problem tickets with a focus on root cause analysis and long‑term preventive solutions, driving operational excellence through structured support processes, performance metrics, and service‑level adherence.
Work Environment Fast‑paced, multi‑platform environment which may require action and response 24×7 to support the technical business needs of the customer.
Responsibilities
Mentor and coach management team on staff management, employee development, addressing performance issues, resource planning, and strategic objectives.
Promote professional growth; provide guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.
Actively participate in long‑range strategic planning.
Manage policy development to address complex business issues.
Work with business unit managers and form alliances on projects, operational decisions, and scheduling requirements.
Define and develop project management infrastructure; manage a methodology‑driven quality plan.
Monitor and control the quality of the deliverable, and manage the project completion process through customer acceptance.
Qualifications
Required Education: Bachelor’s degree.
Required Work Experience: 10+ years of job‑related IT experience; 3 years of management experience or 3 years equivalent military experience in grade E4 or above (may be concurrent).
Required Skills and Abilities: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Able to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Demonstrated flexibility for adapting to changing business and client needs, and a changing technical environment.
Strong technical knowledge base in related area.
Strong interpersonal and oral/written communication skills.
Demonstrated analytical and decision‑making skills.
Excellent customer service and time‑management skills.
Ability to communicate complex information to a variety of audiences with differing levels of experience and knowledge.
Proficiency with Microsoft Office.
What We Can Do for You We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
Benefits
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On‑site cafeterias and fitness centers in major locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service recognition
Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. As a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email or call 800‑288‑2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
BlueCross BlueShield Of South Carolina
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Position Purpose Ensuring the health and stability of production systems during standard business hours. Leading efforts to proactively monitor systems and implement reconciliation processes in partnership with development teams, managing and resolving user‑reported problem tickets with a focus on root cause analysis and long‑term preventive solutions, driving operational excellence through structured support processes, performance metrics, and service‑level adherence.
Work Environment Fast‑paced, multi‑platform environment which may require action and response 24×7 to support the technical business needs of the customer.
Responsibilities
Mentor and coach management team on staff management, employee development, addressing performance issues, resource planning, and strategic objectives.
Promote professional growth; provide guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.
Actively participate in long‑range strategic planning.
Manage policy development to address complex business issues.
Work with business unit managers and form alliances on projects, operational decisions, and scheduling requirements.
Define and develop project management infrastructure; manage a methodology‑driven quality plan.
Monitor and control the quality of the deliverable, and manage the project completion process through customer acceptance.
Qualifications
Required Education: Bachelor’s degree.
Required Work Experience: 10+ years of job‑related IT experience; 3 years of management experience or 3 years equivalent military experience in grade E4 or above (may be concurrent).
Required Skills and Abilities: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Able to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Demonstrated flexibility for adapting to changing business and client needs, and a changing technical environment.
Strong technical knowledge base in related area.
Strong interpersonal and oral/written communication skills.
Demonstrated analytical and decision‑making skills.
Excellent customer service and time‑management skills.
Ability to communicate complex information to a variety of audiences with differing levels of experience and knowledge.
Proficiency with Microsoft Office.
What We Can Do for You We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
Benefits
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On‑site cafeterias and fitness centers in major locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service recognition
Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. As a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email or call 800‑288‑2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
BlueCross BlueShield Of South Carolina
#J-18808-Ljbffr