Crestron Electronics
Customer Support Account Specialist
Crestron Electronics, Rockleigh, New Jersey, United States
Role
Customer Support Account Specialist at
Crestron Electronics .
At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high‑tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world. Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Location Hybrid position located in Rockleigh, NJ.
Responsibilities
Develop and maintain dedicated relationships with multi‑million dollar accounts and sales team
Handle escalated customer situations and account issues
Provide sales and support for multi‑million dollar accounts and sales team during the pre and post sales process
Resolve sales and support‑related issues regarding orders, returns, shipping and logistic issues in a timely manner
Assist with sales procedures and sales‑related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi‑million dollar accounts
Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
Work with multi‑million dollar accounts to find creative solutions to ensure a smooth sales and support process
Expediting requests, rush orders and altering sales orders and shipping information as required
Participate in trade shows and other industry events
Other duties or responsibilities as required
Requirements Education
High School/GED, College preferred
Experience
Minimum of 3 years of relevant experience
Individual contributor with little supervision
SAP/Oracle preferred
Intermediate Excel and Microsoft suite
Teams, Skype or Zoom
General knowledge of industry practices, techniques, and standards
Experience in customer service and sales support
Ability to understand and communicate technical issues
Trade shows/industry events
Develop solutions to a variety of problems of moderate scope and complexity
Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
Team player who thrives in collaborative environments
Ability to work under pressure
Creative thinking with the ability to multi‑task
Manage high volume emails and phone calls
Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
Compensation Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On‑site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
EEO Statement EOE/M/F/D/V
No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Appliances, Electrical, and Electronics Manufacturing
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Crestron Electronics .
At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high‑tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world. Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Location Hybrid position located in Rockleigh, NJ.
Responsibilities
Develop and maintain dedicated relationships with multi‑million dollar accounts and sales team
Handle escalated customer situations and account issues
Provide sales and support for multi‑million dollar accounts and sales team during the pre and post sales process
Resolve sales and support‑related issues regarding orders, returns, shipping and logistic issues in a timely manner
Assist with sales procedures and sales‑related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi‑million dollar accounts
Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
Work with multi‑million dollar accounts to find creative solutions to ensure a smooth sales and support process
Expediting requests, rush orders and altering sales orders and shipping information as required
Participate in trade shows and other industry events
Other duties or responsibilities as required
Requirements Education
High School/GED, College preferred
Experience
Minimum of 3 years of relevant experience
Individual contributor with little supervision
SAP/Oracle preferred
Intermediate Excel and Microsoft suite
Teams, Skype or Zoom
General knowledge of industry practices, techniques, and standards
Experience in customer service and sales support
Ability to understand and communicate technical issues
Trade shows/industry events
Develop solutions to a variety of problems of moderate scope and complexity
Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
Team player who thrives in collaborative environments
Ability to work under pressure
Creative thinking with the ability to multi‑task
Manage high volume emails and phone calls
Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
Compensation Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On‑site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
EEO Statement EOE/M/F/D/V
No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr