Mills James
Audiovisual Operations Manager – Convention Center
Mills James, Dayton, Ohio, United States, 45444
Audiovisual Operations Manager – Convention Center
Join to apply for the
Audiovisual Operations Manager – Convention Center
role at
Mills James
3 days ago Be among the first 25 applicants
This range is provided by Mills James. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $70,000.00/yr
Mills James is hiring an
Audiovisual Operations Manager
to support and lead daily audiovisual operations at a convention center location. This role is ideal for an experienced AV professional who combines technical expertise with strong customer service, team leadership, and operational discipline.
Our Hospitality AV team partners with premier hotels, convention centers, and corporate clients to deliver audiovisual services that meet—and exceed—their service standards. We don’t just support events; we enhance the guest experience through reliable execution, polished presentation, and proactive service.
Position Summary The Audiovisual Operations Manager oversees day‑to‑day AV operations at an assigned venue and works closely with the Director of AV Services to ensure operational excellence, client satisfaction, and financial accountability. This role is responsible for supervising on‑site teams, coordinating equipment and labor, supporting client needs, and maintaining high service and safety standards.
Essential Duties And Responsibilities Operations and Technical Management
Oversee daily setup, operation, and strike of audiovisual equipment for meetings, conferences, and live events
Ensure AV systems are functioning properly and troubleshoot basic technical issues as needed
Perform routine AV equipment inspections and basic maintenance; maintain accurate inventory records
Communicate equipment repair, replacement, or logistical needs to warehouse or logistics partners
Schedule and coordinate labor and equipment resources using internal staff and external vendors as needed
Ensure proper billing, labor tracking, and documentation are completed accurately and on time
Maintain a safe, organized, and professional work environment
Leadership and Team Development
Supervise onsite AV staff and freelance technicians
Lead by example, reinforcing service standards, professionalism, and accountability
Support training, coaching, and performance feedback for team members
Foster a collaborative, customer‑focused culture aligned with hospitality best practices
Customer Service and Client Relations
Serve as the primary onsite point of contact for clients during events
Meet with guests and event stakeholders to confirm technical needs and satisfaction
Proactively identify and resolve service or technical concerns
Build strong working relationships with venue partners, internal teams, and third‑party vendors
Represent Mills James with professionalism and a service‑first mindset at all times
Qualifications
Bachelor’s degree from a four‑year college or university or equivalent combination of education and experience
Minimum of three (3) years of customer service or hospitality experience
Minimum of three (3) years of audiovisual experience in a live event, hotel, or convention center environment
Working knowledge of AV equipment, signal flow, and live event production standards
Proficiency with Microsoft Office Suite and basic computer applications
Valid driver’s license
Physical and Work Environment Requirements
Ability to stand, walk, and move throughout a convention center or hotel event space for extended periods
Ability to lift, carry, push, or pull equipment weighing up to 50 pounds, with or without reasonable accommodation
Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as required by event schedules
Benefits
Health, dental, and vision insurance.
401(k) and Roth 401(k) plans with company match.
Paid time off (PTO) and paid holidays.
Opportunities for career growth and professional development.
Why Mills James At Mills James, we believe audiovisual service should reflect the same excellence as the venues we support. Our teams are trusted partners—not just vendors—and we invest in people who take pride in delivering seamless, guest‑focused experiences.
#J-18808-Ljbffr
Audiovisual Operations Manager – Convention Center
role at
Mills James
3 days ago Be among the first 25 applicants
This range is provided by Mills James. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $70,000.00/yr
Mills James is hiring an
Audiovisual Operations Manager
to support and lead daily audiovisual operations at a convention center location. This role is ideal for an experienced AV professional who combines technical expertise with strong customer service, team leadership, and operational discipline.
Our Hospitality AV team partners with premier hotels, convention centers, and corporate clients to deliver audiovisual services that meet—and exceed—their service standards. We don’t just support events; we enhance the guest experience through reliable execution, polished presentation, and proactive service.
Position Summary The Audiovisual Operations Manager oversees day‑to‑day AV operations at an assigned venue and works closely with the Director of AV Services to ensure operational excellence, client satisfaction, and financial accountability. This role is responsible for supervising on‑site teams, coordinating equipment and labor, supporting client needs, and maintaining high service and safety standards.
Essential Duties And Responsibilities Operations and Technical Management
Oversee daily setup, operation, and strike of audiovisual equipment for meetings, conferences, and live events
Ensure AV systems are functioning properly and troubleshoot basic technical issues as needed
Perform routine AV equipment inspections and basic maintenance; maintain accurate inventory records
Communicate equipment repair, replacement, or logistical needs to warehouse or logistics partners
Schedule and coordinate labor and equipment resources using internal staff and external vendors as needed
Ensure proper billing, labor tracking, and documentation are completed accurately and on time
Maintain a safe, organized, and professional work environment
Leadership and Team Development
Supervise onsite AV staff and freelance technicians
Lead by example, reinforcing service standards, professionalism, and accountability
Support training, coaching, and performance feedback for team members
Foster a collaborative, customer‑focused culture aligned with hospitality best practices
Customer Service and Client Relations
Serve as the primary onsite point of contact for clients during events
Meet with guests and event stakeholders to confirm technical needs and satisfaction
Proactively identify and resolve service or technical concerns
Build strong working relationships with venue partners, internal teams, and third‑party vendors
Represent Mills James with professionalism and a service‑first mindset at all times
Qualifications
Bachelor’s degree from a four‑year college or university or equivalent combination of education and experience
Minimum of three (3) years of customer service or hospitality experience
Minimum of three (3) years of audiovisual experience in a live event, hotel, or convention center environment
Working knowledge of AV equipment, signal flow, and live event production standards
Proficiency with Microsoft Office Suite and basic computer applications
Valid driver’s license
Physical and Work Environment Requirements
Ability to stand, walk, and move throughout a convention center or hotel event space for extended periods
Ability to lift, carry, push, or pull equipment weighing up to 50 pounds, with or without reasonable accommodation
Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as required by event schedules
Benefits
Health, dental, and vision insurance.
401(k) and Roth 401(k) plans with company match.
Paid time off (PTO) and paid holidays.
Opportunities for career growth and professional development.
Why Mills James At Mills James, we believe audiovisual service should reflect the same excellence as the venues we support. Our teams are trusted partners—not just vendors—and we invest in people who take pride in delivering seamless, guest‑focused experiences.
#J-18808-Ljbffr