PuroClean
Overview
The Commercial Large Loss Coordinator is responsible for supporting PuroClean franchise owners participating in the Signal Service Level Agreement (SLA), Commercial Large Loss Program and related referral programs. This role ensures franchise compliance, supports commercial project execution, coordinates training and provides exceptional service to franchisees and clients. The ideal candidate is detail‑oriented, highly organized and comfortable working in a fast‑paced, operations‑driven environment.
Benefits
401(k)
401(k) matching
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance
Key Responsibilities Signal SLA Program Support
Qualify and onboard PuroClean franchise offices for the Signal SLA program.
Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file.
Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met, including:
Insurance
Payment terms
Safety compliance
Recruit CPR Silver and CPR Gold franchise owners into the Signal SLA program.
Maintain an up‑to‑date roster of participating franchise offices (Google Sheets).
Referral Program Support
Assist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program.
Dispatch & Project Coordination
Assist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance.
Monitor active Signal On‑Call projects through the dispatch system and XactAnalysis.
Assist in dispatching large‑loss opportunities from the PuroClean call center.
Documentation Review & Quality Assurance
Review all documentation related to Signal SLA and internal commercial program assignments.
Ensure adherence to SLA guidelines and best practices.
Validate accuracy of labor classifications, equipment ratios, consumables, small tools and safety equipment.
Approve documentation for Signal coordinators to submit to the client (MSA holder).
Commercial Large Loss Program Support
Assist with qualifying franchise owners for the CPR Commercial Large Loss Program, including:
Receiving executed qualification guidelines
Conducting participation checklist reviews with the Regional Director
Maintaining updated participation rosters
Support franchise owners during commercial large‑loss projects:
Assist with Rough Order of Magnitude (ROM) development
Ensure access to proper contracts and National T&M Price Sheets
Provide daily documentation templates and walkthroughs
Review proposals, daily field reports and draft invoices
Educate franchise owners on T&M invoicing procedures
Training Coordination
Coordinate franchise participation in required training programs, including:
IICRC CDS Certification Course
Commercial Large Loss Project Management Course
Time and Material Invoicing Training
Large Loss Summit
Signal Mentor Program
Additional Responsibilities
Attend meetings as requested.
Complete special projects assigned by the manager.
Provide exceptional customer service to franchisees and external partners.
Job Requirements Communication Skills
Active listening
Clear verbal and written communication
Confidence and professionalism
Approachability and openness
Respectfulness
Public speaking skills
Software Proficiency
Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams
CoreLogic: PuroLogic
Xactware: Xactimate, XactAnalysis
Google Workspace: Chrome, Docs, Sheets
Adobe Acrobat
Encircle
Certifications
IICRC Water Restoration Technician (WRT)
IICRC Applied Structural Drying (ASD)
IICRC Applied Microbial Remediation Technician (AMRT)
IICRC Commercial Drying Specialist (CDS)
PuroClean Commercial Large Loss Project Management Course
Time & Material Invoicing Course
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Management
Industries Consumer Services
Fort Lauderdale, FL $18.00-$40.00
#J-18808-Ljbffr
Benefits
401(k)
401(k) matching
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance
Key Responsibilities Signal SLA Program Support
Qualify and onboard PuroClean franchise offices for the Signal SLA program.
Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file.
Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met, including:
Insurance
Payment terms
Safety compliance
Recruit CPR Silver and CPR Gold franchise owners into the Signal SLA program.
Maintain an up‑to‑date roster of participating franchise offices (Google Sheets).
Referral Program Support
Assist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program.
Dispatch & Project Coordination
Assist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance.
Monitor active Signal On‑Call projects through the dispatch system and XactAnalysis.
Assist in dispatching large‑loss opportunities from the PuroClean call center.
Documentation Review & Quality Assurance
Review all documentation related to Signal SLA and internal commercial program assignments.
Ensure adherence to SLA guidelines and best practices.
Validate accuracy of labor classifications, equipment ratios, consumables, small tools and safety equipment.
Approve documentation for Signal coordinators to submit to the client (MSA holder).
Commercial Large Loss Program Support
Assist with qualifying franchise owners for the CPR Commercial Large Loss Program, including:
Receiving executed qualification guidelines
Conducting participation checklist reviews with the Regional Director
Maintaining updated participation rosters
Support franchise owners during commercial large‑loss projects:
Assist with Rough Order of Magnitude (ROM) development
Ensure access to proper contracts and National T&M Price Sheets
Provide daily documentation templates and walkthroughs
Review proposals, daily field reports and draft invoices
Educate franchise owners on T&M invoicing procedures
Training Coordination
Coordinate franchise participation in required training programs, including:
IICRC CDS Certification Course
Commercial Large Loss Project Management Course
Time and Material Invoicing Training
Large Loss Summit
Signal Mentor Program
Additional Responsibilities
Attend meetings as requested.
Complete special projects assigned by the manager.
Provide exceptional customer service to franchisees and external partners.
Job Requirements Communication Skills
Active listening
Clear verbal and written communication
Confidence and professionalism
Approachability and openness
Respectfulness
Public speaking skills
Software Proficiency
Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams
CoreLogic: PuroLogic
Xactware: Xactimate, XactAnalysis
Google Workspace: Chrome, Docs, Sheets
Adobe Acrobat
Encircle
Certifications
IICRC Water Restoration Technician (WRT)
IICRC Applied Structural Drying (ASD)
IICRC Applied Microbial Remediation Technician (AMRT)
IICRC Commercial Drying Specialist (CDS)
PuroClean Commercial Large Loss Project Management Course
Time & Material Invoicing Course
This is a remote position.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Management
Industries Consumer Services
Fort Lauderdale, FL $18.00-$40.00
#J-18808-Ljbffr