Banfield Pet Hospital
Client Service Coordinator - 000442
Banfield Pet Hospital, Falls Church, Virginia, United States, 22042
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Summary of Job Purpose and Function The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering all pet information and history, utilizing proper collars and tags, ensuring prompt service.
Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
The Five Principles
Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – As individuals, we demand total responsibility; as associates, we support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.
Hiring Qualifications / Competencies
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
Capabilities and Experience (can Do)
Multi-tasking – Manages multiple tasks simultaneously; shifts attention accurately.
Communication skills – Reads, writes, and speaks fluent English with correct grammar and vocabulary.
Organizational ability – Systematic approach, orderly, turns chaos into order.
Problem solving – Strong ability to identify, analyze, and solve problems, translating them into solutions.
Client service – Consistent attentive, courteous, and informative service; gains satisfaction from delivering great service.
Intellectual ability – Follows instructions accurately, can provide directions.
Mathematical ability – Basic arithmetic (add, subtract, multiply).
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Summary of Job Purpose and Function The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering all pet information and history, utilizing proper collars and tags, ensuring prompt service.
Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
The Five Principles
Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – As individuals, we demand total responsibility; as associates, we support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.
Hiring Qualifications / Competencies
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
Capabilities and Experience (can Do)
Multi-tasking – Manages multiple tasks simultaneously; shifts attention accurately.
Communication skills – Reads, writes, and speaks fluent English with correct grammar and vocabulary.
Organizational ability – Systematic approach, orderly, turns chaos into order.
Problem solving – Strong ability to identify, analyze, and solve problems, translating them into solutions.
Client service – Consistent attentive, courteous, and informative service; gains satisfaction from delivering great service.
Intellectual ability – Follows instructions accurately, can provide directions.
Mathematical ability – Basic arithmetic (add, subtract, multiply).
#J-18808-Ljbffr