Valley National Bank
Job Overview
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—it includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. We provide a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours, including Saturday
Job Description Responsibilities include, but are not limited to:
Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service.
Knowledge of all bank products and services and ability to educate and demonstrate customers on such, as well as cross-sell various products and services.
Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs, open new accounts (checking, savings, certificate of deposit and IRAs), discuss/sell loan products to existing and prospective customers, and possess knowledge of online and mobile banking to promote and demonstrate to customers.
Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff members.
Perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Maintain and balance a cash box. Use technology such as teller scanning equipment, cash recycling and dispensing machines, and support customers in using coin machines.
Act as vault teller ensuring adequacy of branch cash for daily transactions by assisting the branch staff in ordering and shipping currency—coin and controlling—distributing cash to tellers in prescribed limits.
Assist in community events (e.g., Habitat for Humanity) and participate in and support CRA initiatives, activities, and programs.
Report all significant matters, issues, and unusual customer activity to manager, maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the bank's code of conduct and all policies and procedures.
Requirements Required Skills
Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy when dealing with both customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to effectively uncover and resolve complex customer issues.
Ability to make sound decisions, including on‑the‑spot decisions regarding customer transactions; weighing customer satisfaction against the bank's exposure to loss or fraud and thinking through and rationalizing decisions.
Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Provide deep understanding of retail banking and strong customer‑service skills, engaging customers in conversation regarding products and services.
Detail‑oriented, strong organizational skills, and high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High school diploma or GED and minimum one year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
Associate or bachelor's degree with concentration in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
Full‑time/Part‑time Full‑time
FLSA Non‑exempt
Location(s) 24 Broadway, Hillsdale, New Jersey 07642, United States
Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
Job Details Pay Range: $17.31 - $28.85 / hour
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states that have mandated employers to list the salary ranges in job advertisements or postings for job opportunities and job promotions.
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At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—it includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. We provide a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours, including Saturday
Job Description Responsibilities include, but are not limited to:
Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service.
Knowledge of all bank products and services and ability to educate and demonstrate customers on such, as well as cross-sell various products and services.
Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs, open new accounts (checking, savings, certificate of deposit and IRAs), discuss/sell loan products to existing and prospective customers, and possess knowledge of online and mobile banking to promote and demonstrate to customers.
Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff members.
Perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Maintain and balance a cash box. Use technology such as teller scanning equipment, cash recycling and dispensing machines, and support customers in using coin machines.
Act as vault teller ensuring adequacy of branch cash for daily transactions by assisting the branch staff in ordering and shipping currency—coin and controlling—distributing cash to tellers in prescribed limits.
Assist in community events (e.g., Habitat for Humanity) and participate in and support CRA initiatives, activities, and programs.
Report all significant matters, issues, and unusual customer activity to manager, maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the bank's code of conduct and all policies and procedures.
Requirements Required Skills
Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy when dealing with both customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to effectively uncover and resolve complex customer issues.
Ability to make sound decisions, including on‑the‑spot decisions regarding customer transactions; weighing customer satisfaction against the bank's exposure to loss or fraud and thinking through and rationalizing decisions.
Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Provide deep understanding of retail banking and strong customer‑service skills, engaging customers in conversation regarding products and services.
Detail‑oriented, strong organizational skills, and high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High school diploma or GED and minimum one year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
Associate or bachelor's degree with concentration in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
Full‑time/Part‑time Full‑time
FLSA Non‑exempt
Location(s) 24 Broadway, Hillsdale, New Jersey 07642, United States
Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
Job Details Pay Range: $17.31 - $28.85 / hour
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states that have mandated employers to list the salary ranges in job advertisements or postings for job opportunities and job promotions.
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