Financial Center
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Mortgage Loan Officer
role at
Financial Center .
Base Pay Range $54,900.00/yr - $67,250.00/yr
Position Title: Mortgage Loan Officer Reports To: AVP, First Mortgages Pay Grade: 9 Department: Production FLSA Status: Non-Exempt Location: 7101 E 56th St, Indianapolis, IN 46226 Work Style: Hybrid
PURPOSE:
The primary purpose of this position is to fulfill Financial Center First CU’s (FCFCU) vision of inspiring financial wellness. The position must deliver exceptional quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
Essential Duties & Responsibilities
Consults with members and prospective borrowers to analyze financial and credit data, determine financing objectives, advises borrowers about product/pricing policies, guidelines, and programs that best meet their needs and financial goals.
Consults with members and prospective borrowers as necessary during the various stages of the lending process and gathers any additional required information.
Ensures an exceptional member experience by overseeing the loan process from origination to close and providing communication throughout the transaction to the borrower and all stakeholders in the transaction. This includes but is not limited to mortgage loan operations, title companies, attorneys, real estate agents, and notaries.
Provides a complete and accurate loan application as part of a complete loan package, which includes completing the mortgage application process via a Loan Origination System, running a credit report and AUS, collecting any fees associated with the loan at the appropriate time, and collecting supporting loan documentation to complete a loan package.
Communicates all loan decisions and makes recommendations for alternative counter-offer options, as well as counsels members who are denied loans regarding their credit and achieving their credit goals.
Advises member of pricing and FCFCU’s lock-in policy and procedure; prices and lock rates as required.
Works with Mortgage Loan Operations to ensure loans are submitted to Underwriting within 48 hours of a completed mortgage loan package.
Ensures quality member service by maintaining current and thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies, and adhering to HMDA requirements.
Identifies, develops, and maintains a network of outside business relationships, both existing and prospective, that will serve as a recurring source of referrals for new mortgage lending opportunities. This includes but is not limited to real estate agents, builders, personal and professional contacts, and being involved in the community to promote home ownership. Responsible for maintaining & deepening member relationships.
Identifies opportunities to cross-sell additional Credit Union and CUSO products and services to members, which will benefit the members’ financial lives.
Attends and completes all FCFCU required training, including classes on or prior to due dates.
Performs other duties as assigned.
Required Background Education, Experience, & Certifications
Associate’s degree in business, finance, or accounting preferred. A combination of coursework and/or work experience in credit and lending experience or analysis of financial information may be substituted for a college degree.
3 years of mortgage lending experience and 4 years of professional experience in sales are preferred.
Able to obtain an NMLS number. The Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E) Act requires all mortgage loan originators to register on a federal registry. Individuals employed by FCFCU who are not registered on the Nationwide Mortgage Licensing System and Registry (NMLS) are barred from originating mortgages.
Skills & Knowledge
Prior knowledge of mortgage loan products preferred (conventional, FHA/VA, construction lending, and portfolio programs)
Understanding of related mortgage lending legal and regulatory standards (i.e, Regulation Z and X, RESPA, SAFE Act, HMDA, and other related regulations) and required loan documentation. Familiarity with underwriting guidelines, title reports, insurance, and appraisals.
Achieves or exceeds sales goals as established by FCFCU’s Mortgage Lending Department.
Self-starter with strong organizational and time management skills.
Able to adapt quickly and work efficiently in a fast-paced environment with multiple tasks and timelines.
Demonstrate and present a thorough knowledge of products and services, loan policies, and procedures within 90 days of start date.
Exceptional interpersonal, communication, and customer service skills. Demonstrates diplomacy, professional communication, and maintains good working relationships with members and staff.
Able to take initiative, be a problem solver, creative thinker, and provide suggestions.
Proficient with use of the Internet and Microsoft Office Suite, including Outlook, Word, and Excel (Windows navigation, mouse/keyboard functionality)
Ada Requirements Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs.
Must be capable of climbing and descending stairs in case of an emergency situation.
Proficient in operating routine office equipment, including telephone, copier, facsimile, and calculator.
Able to work on a computer for an average of 6-8 hours per day, as needed.
Willing to work extended hours or travel off-site whenever required or requested by management.
Must demonstrate regular, reliable, and timely attendance.
Working Conditions
Able to routinely perform work indoors in a climate-controlled shared work environment with moderate noise.
Mental and Emotional Requirements
Ability to perform job functions independently and with limited supervision.
Work effectively as part of a team.
Read and carry out various written instructions and follow oral instructions.
Communicate clearly and present information in a logical and understandable sequence.
Perform basic financial calculations accurately.
Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public.
Maintain composure under the stress of deadlines, requirements for extreme accuracy and quality, and a fast-paced environment.
Exercise the highest level of discretion when dealing with confidential matters.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Finance and Sales
Industries Banking
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Mortgage Loan Officer
role at
Financial Center .
Base Pay Range $54,900.00/yr - $67,250.00/yr
Position Title: Mortgage Loan Officer Reports To: AVP, First Mortgages Pay Grade: 9 Department: Production FLSA Status: Non-Exempt Location: 7101 E 56th St, Indianapolis, IN 46226 Work Style: Hybrid
PURPOSE:
The primary purpose of this position is to fulfill Financial Center First CU’s (FCFCU) vision of inspiring financial wellness. The position must deliver exceptional quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
Essential Duties & Responsibilities
Consults with members and prospective borrowers to analyze financial and credit data, determine financing objectives, advises borrowers about product/pricing policies, guidelines, and programs that best meet their needs and financial goals.
Consults with members and prospective borrowers as necessary during the various stages of the lending process and gathers any additional required information.
Ensures an exceptional member experience by overseeing the loan process from origination to close and providing communication throughout the transaction to the borrower and all stakeholders in the transaction. This includes but is not limited to mortgage loan operations, title companies, attorneys, real estate agents, and notaries.
Provides a complete and accurate loan application as part of a complete loan package, which includes completing the mortgage application process via a Loan Origination System, running a credit report and AUS, collecting any fees associated with the loan at the appropriate time, and collecting supporting loan documentation to complete a loan package.
Communicates all loan decisions and makes recommendations for alternative counter-offer options, as well as counsels members who are denied loans regarding their credit and achieving their credit goals.
Advises member of pricing and FCFCU’s lock-in policy and procedure; prices and lock rates as required.
Works with Mortgage Loan Operations to ensure loans are submitted to Underwriting within 48 hours of a completed mortgage loan package.
Ensures quality member service by maintaining current and thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies, and adhering to HMDA requirements.
Identifies, develops, and maintains a network of outside business relationships, both existing and prospective, that will serve as a recurring source of referrals for new mortgage lending opportunities. This includes but is not limited to real estate agents, builders, personal and professional contacts, and being involved in the community to promote home ownership. Responsible for maintaining & deepening member relationships.
Identifies opportunities to cross-sell additional Credit Union and CUSO products and services to members, which will benefit the members’ financial lives.
Attends and completes all FCFCU required training, including classes on or prior to due dates.
Performs other duties as assigned.
Required Background Education, Experience, & Certifications
Associate’s degree in business, finance, or accounting preferred. A combination of coursework and/or work experience in credit and lending experience or analysis of financial information may be substituted for a college degree.
3 years of mortgage lending experience and 4 years of professional experience in sales are preferred.
Able to obtain an NMLS number. The Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E) Act requires all mortgage loan originators to register on a federal registry. Individuals employed by FCFCU who are not registered on the Nationwide Mortgage Licensing System and Registry (NMLS) are barred from originating mortgages.
Skills & Knowledge
Prior knowledge of mortgage loan products preferred (conventional, FHA/VA, construction lending, and portfolio programs)
Understanding of related mortgage lending legal and regulatory standards (i.e, Regulation Z and X, RESPA, SAFE Act, HMDA, and other related regulations) and required loan documentation. Familiarity with underwriting guidelines, title reports, insurance, and appraisals.
Achieves or exceeds sales goals as established by FCFCU’s Mortgage Lending Department.
Self-starter with strong organizational and time management skills.
Able to adapt quickly and work efficiently in a fast-paced environment with multiple tasks and timelines.
Demonstrate and present a thorough knowledge of products and services, loan policies, and procedures within 90 days of start date.
Exceptional interpersonal, communication, and customer service skills. Demonstrates diplomacy, professional communication, and maintains good working relationships with members and staff.
Able to take initiative, be a problem solver, creative thinker, and provide suggestions.
Proficient with use of the Internet and Microsoft Office Suite, including Outlook, Word, and Excel (Windows navigation, mouse/keyboard functionality)
Ada Requirements Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs.
Must be capable of climbing and descending stairs in case of an emergency situation.
Proficient in operating routine office equipment, including telephone, copier, facsimile, and calculator.
Able to work on a computer for an average of 6-8 hours per day, as needed.
Willing to work extended hours or travel off-site whenever required or requested by management.
Must demonstrate regular, reliable, and timely attendance.
Working Conditions
Able to routinely perform work indoors in a climate-controlled shared work environment with moderate noise.
Mental and Emotional Requirements
Ability to perform job functions independently and with limited supervision.
Work effectively as part of a team.
Read and carry out various written instructions and follow oral instructions.
Communicate clearly and present information in a logical and understandable sequence.
Perform basic financial calculations accurately.
Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public.
Maintain composure under the stress of deadlines, requirements for extreme accuracy and quality, and a fast-paced environment.
Exercise the highest level of discretion when dealing with confidential matters.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Finance and Sales
Industries Banking
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