Synthesia
Role Overview
The Senior Manager of Post‑Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer‑facing teams have the skills, processes, and tools to accelerate time‑to‑value, drive adoption, improve retention, and deliver consistent, high‑quality customer experiences. Key Responsibilities
Cross‑Functional Alignment
Partner with CRO, CS/Services leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities. Act as a strategic advisor on post‑sales performance and field readiness. Proactively partner directly with senior leaders within the post‑sales organization to create programs and materials that improve the post‑sales workflow. Strategy & Program Execution
Build and execute a global post‑sales enablement strategy aligned to customer outcomes and retention goals. Implement and drive adoption of our customer engagement process, activity frameworks, and value realization practices. Develop training, onboarding, and ongoing skill development programs for the post‑sales roles. Field Engagement & Process Optimization
Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities. Develop playbooks for onboarding, adoption, renewal readiness, escalation management, and customer health. Standardize best practices for QBRs, success planning, and issue resolution. Tools, AI & Automation
Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows. Drive adoption of post‑sales systems (e.g., Planhat, Salesforce, Omni). Identify opportunities to use AI and automation to reduce friction and improve efficiency. Measurement & Insights
Analyze performance data and adjust enablement programs based on insights. Review data to understand behavior change and recommend reinforcement or training programs to increase performance. Experience Requirements
7–10 years in post‑sales enablement, Customer Success, Support, Services, or related fields. Experience implementing customer success methodologies and driving adoption across global teams. Strong background in training, onboarding, and process optimization. Proficiency with CS/Support tech stacks and enablement platforms (e.g., CSPs, Salesforce). Ability to influence senior leaders and drive cross‑functional alignment on complex projects. Experience in fast paced, high‑growth environments. Comfort building from scratch and proven ability to scale programs over time. Salary
We are targeting a salary range of $120,000 – $160,000, depending on experience. Referrals increase your chances of interviewing at Synthesia by 2x. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Other
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The Senior Manager of Post‑Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer‑facing teams have the skills, processes, and tools to accelerate time‑to‑value, drive adoption, improve retention, and deliver consistent, high‑quality customer experiences. Key Responsibilities
Cross‑Functional Alignment
Partner with CRO, CS/Services leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities. Act as a strategic advisor on post‑sales performance and field readiness. Proactively partner directly with senior leaders within the post‑sales organization to create programs and materials that improve the post‑sales workflow. Strategy & Program Execution
Build and execute a global post‑sales enablement strategy aligned to customer outcomes and retention goals. Implement and drive adoption of our customer engagement process, activity frameworks, and value realization practices. Develop training, onboarding, and ongoing skill development programs for the post‑sales roles. Field Engagement & Process Optimization
Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities. Develop playbooks for onboarding, adoption, renewal readiness, escalation management, and customer health. Standardize best practices for QBRs, success planning, and issue resolution. Tools, AI & Automation
Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows. Drive adoption of post‑sales systems (e.g., Planhat, Salesforce, Omni). Identify opportunities to use AI and automation to reduce friction and improve efficiency. Measurement & Insights
Analyze performance data and adjust enablement programs based on insights. Review data to understand behavior change and recommend reinforcement or training programs to increase performance. Experience Requirements
7–10 years in post‑sales enablement, Customer Success, Support, Services, or related fields. Experience implementing customer success methodologies and driving adoption across global teams. Strong background in training, onboarding, and process optimization. Proficiency with CS/Support tech stacks and enablement platforms (e.g., CSPs, Salesforce). Ability to influence senior leaders and drive cross‑functional alignment on complex projects. Experience in fast paced, high‑growth environments. Comfort building from scratch and proven ability to scale programs over time. Salary
We are targeting a salary range of $120,000 – $160,000, depending on experience. Referrals increase your chances of interviewing at Synthesia by 2x. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Other
#J-18808-Ljbffr