Reserv
About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About the Role We are seeking a skilled Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. The successful candidate will:
Investigate all aspects related to assigned claims
Evaluate coverage, liability and damages
Negotiate and resolve claims
Manage litigation related to auto accident claim disputes
The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel to drive performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
Who You Are
Highly motivated and growth‑oriented. Excited by the prospect of building a tech‑driven claims org.
Passionate adjuster who cares about the customer and their experience.
Empathetic. Exercises empathy and patience towards everyone they interact with.
Sense of urgency – at all times. That does not mean working all hours.
Creative. Finds the right exit ramp for the resolution of the claim in the insured’s best interest.
Conflict‑enjoyer. Conflict is conversation, not adversarial.
Curious. Wants to know the whole story so decisions can be made early and actioned promptly.
Anti‑status quo. Actively seeks to change things.
Communicative. Values clear communication.
Has a sense of humor. Keeps the workplace light.
Requirements
Bachelor’s degree (lack thereof should not stop you if you possess all other qualifications)
10+ years of claim handling experience, with 5+ years handling a pending >60% in litigation
Ride Share/TNC/Livery litigation is required .
Not intimidated by an attorney; drives litigation strategy and discovery.
Understanding of transportation coverages, contractual risk transfer and additional insured forms.
Strong medical causation knowledge.
Sense of urgency and ability to manage time‑sensitive demands.
Excellent communication skills, both written and phone.
Strong analytical and negotiation skills; conducts direct negotiations with opposing counsel.
Knowledge of multiple state statutes, good‑faith claim handling practices, regulations, and guidelines.
Ability to collaborate professionally with all stakeholders.
Active adjuster license(s) and willingness to obtain all licenses within 60 days.
Attention to detail, time management, and independence in a fast‑paced, remote environment.
Curiosity and desire to solve problems, questioning the status quo.
Willingness to travel for client and claim needs.
Generous health insurance with nationwide coverage, vision & dental.
401(k) retirement plan with employer matching.
Competitive PTO policy.
Generous family leave policy.
Work from anywhere.
Apple laptop, large second monitor, and other quality‑of‑life equipment.
Benefits & Perks
Manageable pending to deliver the service in a way you’ve always wanted and a dedicated account.
Active listening of feedback to enhance and improve upon long‑standing challenges of an adjuster.
Reduces and eliminates administrative work from an adjuster role.
Culture of empathy, transparency, and empowerment in a remote‑first environment.
EEO Statement As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Diversity & Inclusion At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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About the Role We are seeking a skilled Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. The successful candidate will:
Investigate all aspects related to assigned claims
Evaluate coverage, liability and damages
Negotiate and resolve claims
Manage litigation related to auto accident claim disputes
The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel to drive performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
Who You Are
Highly motivated and growth‑oriented. Excited by the prospect of building a tech‑driven claims org.
Passionate adjuster who cares about the customer and their experience.
Empathetic. Exercises empathy and patience towards everyone they interact with.
Sense of urgency – at all times. That does not mean working all hours.
Creative. Finds the right exit ramp for the resolution of the claim in the insured’s best interest.
Conflict‑enjoyer. Conflict is conversation, not adversarial.
Curious. Wants to know the whole story so decisions can be made early and actioned promptly.
Anti‑status quo. Actively seeks to change things.
Communicative. Values clear communication.
Has a sense of humor. Keeps the workplace light.
Requirements
Bachelor’s degree (lack thereof should not stop you if you possess all other qualifications)
10+ years of claim handling experience, with 5+ years handling a pending >60% in litigation
Ride Share/TNC/Livery litigation is required .
Not intimidated by an attorney; drives litigation strategy and discovery.
Understanding of transportation coverages, contractual risk transfer and additional insured forms.
Strong medical causation knowledge.
Sense of urgency and ability to manage time‑sensitive demands.
Excellent communication skills, both written and phone.
Strong analytical and negotiation skills; conducts direct negotiations with opposing counsel.
Knowledge of multiple state statutes, good‑faith claim handling practices, regulations, and guidelines.
Ability to collaborate professionally with all stakeholders.
Active adjuster license(s) and willingness to obtain all licenses within 60 days.
Attention to detail, time management, and independence in a fast‑paced, remote environment.
Curiosity and desire to solve problems, questioning the status quo.
Willingness to travel for client and claim needs.
Generous health insurance with nationwide coverage, vision & dental.
401(k) retirement plan with employer matching.
Competitive PTO policy.
Generous family leave policy.
Work from anywhere.
Apple laptop, large second monitor, and other quality‑of‑life equipment.
Benefits & Perks
Manageable pending to deliver the service in a way you’ve always wanted and a dedicated account.
Active listening of feedback to enhance and improve upon long‑standing challenges of an adjuster.
Reduces and eliminates administrative work from an adjuster role.
Culture of empathy, transparency, and empowerment in a remote‑first environment.
EEO Statement As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Diversity & Inclusion At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
#J-18808-Ljbffr