Capital Square Living
Living (Leasing) Manager - Canopy at Ginter Park
Capital Square Living, Richmond, Virginia, United States, 23214
Living (Leasing) Manager - Canopy at Ginter Park
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Base Pay Range $17.00/hr - $19.00/hr
Company Overview Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020. The company’s vision is to develop and manage the future, one relationship at a time, providing a highly competitive compensation package and employee‑centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest grown companies in the Richmond, Virginia area but also listed as a Best Places to Work by Virginia Business Magazine.
Summary As a Living Manager at CS Living, you will coordinate and deliver leasing and reservations activities that achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. You will lead the team by example, contributing toward building a vibrant, safe, and welcoming community our residents enjoy being part of.
Primary Responsibilities
Act as a role model by demonstrating the core values
Lead the team toward achieving leasing goals and occupancy, assisting the Community Manager in their absence
Possess brand knowledge, ensuring the team acts as brand ambassadors
Work with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge, ensuring campaigns, advertising, and promotional activities are effectively implemented
Actively seek interaction with residents to improve service levels
Use the company’s property systems to generate sales and leasing reports, monitor unit availability data ensuring it is accurate and up to date
Monitor website/email traffic and work closely with the leasing team to ensure leads are followed up accordingly
Stay informed about current market and competitor conditions that may impact occupancy and results
Oversee on‑site enquiries, ensuring an appropriate inventory of ready apartments, recommend rent pricing and concessions, and monitor day‑to‑day sales and leasing activities
Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move‑in/move‑out and notice to vacate procedures in accordance with established policies and procedures
Promote resident satisfaction and retention by ensuring timely responses to questions, requests, and complaints, taking appropriate action to resolve service issues
Coordinate periodic apartment inspections, evictions, and collection of late fees and other charges within the terms of the agreement
Monitor payments and chase outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams
Develop team members’ capabilities to meet key performance goals and future succession
Coordinate with Learning & Development to ensure team member training is provided, implemented, and addresses performance if required
Work with the maintenance team to ensure the physical aspects of the community meet CS Living’s standards, coordinating and inspecting show‑ready units for market alignment and touring prospective residents
Review and analyze financial and other operational reports to identify and resolve issues impacting leasing performance, accessing CS Living’s internal resources as needed
Ensure operations comply with company policies, procedures, and fair housing laws and regulations
Knowledge and Skills Requirements
Experience driving leasing/sales performance and managing operations
Experience motivating a team and a proven track record in delivering service excellence in a similar management role or environment
Demonstrable ability to coach and mentor team members
A strong team player capable of working autonomously and taking ownership
Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment
Self‑ and culturally aware, able to adapt relationship building, communications, and negotiation skills to suit the audience
Fluent English verbal and written communication skills
Excellent organizational skills with the ability to multitask and prioritize
Numerical skills necessary to complete the above activities
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Knowledge of Yardi CRM, Voyager, Microsoft Office Suite, key‑fob systems desired
Work Hours Normally works a Monday‑Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.
Work Location Onsite at our properties. Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.
Compensation and Benefits
Competitive wage and performance‑based bonuses
100% employee‑paid healthcare premiums
$35 per paycheck cell‑phone reimbursement
120 paid time off hours
20% housing discount
Professional development opportunities
Equal Opportunity Employer At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
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Base Pay Range $17.00/hr - $19.00/hr
Company Overview Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020. The company’s vision is to develop and manage the future, one relationship at a time, providing a highly competitive compensation package and employee‑centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest grown companies in the Richmond, Virginia area but also listed as a Best Places to Work by Virginia Business Magazine.
Summary As a Living Manager at CS Living, you will coordinate and deliver leasing and reservations activities that achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. You will lead the team by example, contributing toward building a vibrant, safe, and welcoming community our residents enjoy being part of.
Primary Responsibilities
Act as a role model by demonstrating the core values
Lead the team toward achieving leasing goals and occupancy, assisting the Community Manager in their absence
Possess brand knowledge, ensuring the team acts as brand ambassadors
Work with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge, ensuring campaigns, advertising, and promotional activities are effectively implemented
Actively seek interaction with residents to improve service levels
Use the company’s property systems to generate sales and leasing reports, monitor unit availability data ensuring it is accurate and up to date
Monitor website/email traffic and work closely with the leasing team to ensure leads are followed up accordingly
Stay informed about current market and competitor conditions that may impact occupancy and results
Oversee on‑site enquiries, ensuring an appropriate inventory of ready apartments, recommend rent pricing and concessions, and monitor day‑to‑day sales and leasing activities
Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing lease and renewal documents, and completing move‑in/move‑out and notice to vacate procedures in accordance with established policies and procedures
Promote resident satisfaction and retention by ensuring timely responses to questions, requests, and complaints, taking appropriate action to resolve service issues
Coordinate periodic apartment inspections, evictions, and collection of late fees and other charges within the terms of the agreement
Monitor payments and chase outstanding rent arrears following rent collection processes to meet business goals while promoting resident extensions and other revenue streams
Develop team members’ capabilities to meet key performance goals and future succession
Coordinate with Learning & Development to ensure team member training is provided, implemented, and addresses performance if required
Work with the maintenance team to ensure the physical aspects of the community meet CS Living’s standards, coordinating and inspecting show‑ready units for market alignment and touring prospective residents
Review and analyze financial and other operational reports to identify and resolve issues impacting leasing performance, accessing CS Living’s internal resources as needed
Ensure operations comply with company policies, procedures, and fair housing laws and regulations
Knowledge and Skills Requirements
Experience driving leasing/sales performance and managing operations
Experience motivating a team and a proven track record in delivering service excellence in a similar management role or environment
Demonstrable ability to coach and mentor team members
A strong team player capable of working autonomously and taking ownership
Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment
Self‑ and culturally aware, able to adapt relationship building, communications, and negotiation skills to suit the audience
Fluent English verbal and written communication skills
Excellent organizational skills with the ability to multitask and prioritize
Numerical skills necessary to complete the above activities
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Knowledge of Yardi CRM, Voyager, Microsoft Office Suite, key‑fob systems desired
Work Hours Normally works a Monday‑Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.
Work Location Onsite at our properties. Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.
Compensation and Benefits
Competitive wage and performance‑based bonuses
100% employee‑paid healthcare premiums
$35 per paycheck cell‑phone reimbursement
120 paid time off hours
20% housing discount
Professional development opportunities
Equal Opportunity Employer At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
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