Tosca
IT Help Desk Engineer II
We’re hiring an
IT Help Desk Engineer II
to support our North America HQ team in Midtown Atlanta. This is an excellent opportunity for someone who enjoys hands‑on technical work, supporting executive users, and working on a collaborative IT team.
Location Atlanta, GA (Hybrid, on‑site Tuesday through Thursday)
What you’ll be doing
Provide Tier 2 end‑user support for HQ and executive leadership
Support Windows and macOS environments
Administer and troubleshoot Microsoft 365, Azure Entra ID, and Microsoft Intune Endpoint Manager
Support laptops, peripherals, mobile devices, and conference room AV
Document and resolve tickets while partnering closely with infrastructure and network teams
What we’re looking for
4 to 6 years of hands‑on IT service desk or end‑user support experience
Strong Microsoft Intune experience (this is a requirement)
Experience providing professional, white‑glove support
Clear communicator with strong documentation habits
Comfortable working in a fast‑paced, hybrid HQ environment
Hybrid schedule with on‑site work Tuesday through ThursdayParking is provided for on‑site days
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology and Customer Service
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Disability insurance
Tuition assistance
Paid paternity leave
Referral program Referrals increase your chances of interviewing at Tosca by 2x.
#J-18808-Ljbffr
IT Help Desk Engineer II
to support our North America HQ team in Midtown Atlanta. This is an excellent opportunity for someone who enjoys hands‑on technical work, supporting executive users, and working on a collaborative IT team.
Location Atlanta, GA (Hybrid, on‑site Tuesday through Thursday)
What you’ll be doing
Provide Tier 2 end‑user support for HQ and executive leadership
Support Windows and macOS environments
Administer and troubleshoot Microsoft 365, Azure Entra ID, and Microsoft Intune Endpoint Manager
Support laptops, peripherals, mobile devices, and conference room AV
Document and resolve tickets while partnering closely with infrastructure and network teams
What we’re looking for
4 to 6 years of hands‑on IT service desk or end‑user support experience
Strong Microsoft Intune experience (this is a requirement)
Experience providing professional, white‑glove support
Clear communicator with strong documentation habits
Comfortable working in a fast‑paced, hybrid HQ environment
Hybrid schedule with on‑site work Tuesday through ThursdayParking is provided for on‑site days
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology and Customer Service
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Disability insurance
Tuition assistance
Paid paternity leave
Referral program Referrals increase your chances of interviewing at Tosca by 2x.
#J-18808-Ljbffr