Bermex
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Field Service Technician | Austin, TX
role at
Bermex
3 days ago Be among the first 25 applicants
About The Team At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About The Role The Field Service Technician reports to the Project Manager at Bermex. This position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.
What You’ll Do Meter Maintenance
Remove inactive meters, locating curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations
Complete assigned duties in the required time frame for cycle readings
Assign sequence numbers to new services
Rearrange meter reading routes as necessary
Read meters on a daily and/or special basis, typically on a customer’s premises for service bills
Evaluate unsafe conditions; may need to clean out meter boxes
Use electric, gas, water meter reading devices
Use printed materials such as service orders, maps, manuals, and computer printouts
Read meters in various environmental conditions
Extensively walk and stand for much of the workday
Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer Communication
Refer all consumer complaints to the appropriate authorities
May provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned.
About You Must Haves
Education: None. Must be 18 years of age or older
Experience: No experience necessary. Employees will be trained. Must possess a valid driver’s license.
Nice to Haves
Education: High School Diploma or GED
Experience: Experience in meter reading or working in outdoor conditions; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Your Skills
Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines and route scheduling
Adequate time management skills to finish daily meter maintenance
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Drug/Alcohol Testing
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits Health and Safety
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees)
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
Employment Details
Seniority level: Entry Level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Utilities
Equal Employment Opportunity We’re an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
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Field Service Technician | Austin, TX
role at
Bermex
3 days ago Be among the first 25 applicants
About The Team At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About The Role The Field Service Technician reports to the Project Manager at Bermex. This position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.
What You’ll Do Meter Maintenance
Remove inactive meters, locating curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations
Complete assigned duties in the required time frame for cycle readings
Assign sequence numbers to new services
Rearrange meter reading routes as necessary
Read meters on a daily and/or special basis, typically on a customer’s premises for service bills
Evaluate unsafe conditions; may need to clean out meter boxes
Use electric, gas, water meter reading devices
Use printed materials such as service orders, maps, manuals, and computer printouts
Read meters in various environmental conditions
Extensively walk and stand for much of the workday
Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer Communication
Refer all consumer complaints to the appropriate authorities
May provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned.
About You Must Haves
Education: None. Must be 18 years of age or older
Experience: No experience necessary. Employees will be trained. Must possess a valid driver’s license.
Nice to Haves
Education: High School Diploma or GED
Experience: Experience in meter reading or working in outdoor conditions; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Your Skills
Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines and route scheduling
Adequate time management skills to finish daily meter maintenance
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Drug/Alcohol Testing
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits Health and Safety
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees)
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
Employment Details
Seniority level: Entry Level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Utilities
Equal Employment Opportunity We’re an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
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