Ricoh USA, Inc.
Senior Field Representative, Field Services Support
Ricoh USA, Inc., New York, New York, us, 10261
Senior Field Representative, Field Services Support
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Senior Field Representative, Field Services Support
role at
Ricoh USA, Inc.
Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity.
Industry certification required.
Job Duties and Responsibilities
Technical Services:
Specializes in repair of a core set of highly complex office products; performs diagnostics, installations, removals, and retrofits; troubleshoots and repairs components on B&W, color, and multifunctional devices; demonstrates required digital competencies and completes training on new equipment; works independently; meets productivity expectations.
Technical Expertise & Leadership:
Provides 2nd-level technical support to technicians; conducts on‑the‑job training (OJT) and technical seminars; serves as a role model with professional appearance and behavior; champions team improvement and best practices.
Territory & Inventory Management:
Manages territory, inventory, and customer relationships; assumes Field Technology Service Manager duties when needed; maintains accurate parts inventory and adheres to backup procedures; completes administrative tasks promptly; supports sales through lead generation opportunities.
Customer Service:
Handles the most challenging service scenarios professionally; acts as liaison for unresolved technical issues; ensures high levels of customer satisfaction; performs other duties as assigned.
Qualifications
Education & Experience:
Technical school graduate with 3+ years of related experience; minimum of 2 years as a Technology Service Consultant I; sustained 2-year track record of meeting or exceeding performance expectations; at least 1 industry certification; valid driver’s license and insurance as per company policy.
Knowledge, Skills, and Abilities:
Strong understanding of electro‑mechanical devices and electronics; expert knowledge of assigned equipment; effective, methodical problem solver; excellent communication and customer service skills; proficient in reading technical materials (manuals, parts books, etc.).
Working Conditions & Physical Requirements Primarily office environments with standard lighting and noise.
Extensive daily travel required (vehicle or walking territory) in all weather.
Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents.
May require shift work, overtime, and on‑call availability. Regular contact with internal teams and customers.
Physical Demands:
Push/Pull equipment up to 400 lbs; lift up to 50 lbs; frequent standing, walking, bending, squatting, kneeling; work in tight/low spaces and upstairs locations; requires use of hand tools and fine motor skills for intricate repairs.
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Senior Field Representative, Field Services Support
role at
Ricoh USA, Inc.
Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity.
Industry certification required.
Job Duties and Responsibilities
Technical Services:
Specializes in repair of a core set of highly complex office products; performs diagnostics, installations, removals, and retrofits; troubleshoots and repairs components on B&W, color, and multifunctional devices; demonstrates required digital competencies and completes training on new equipment; works independently; meets productivity expectations.
Technical Expertise & Leadership:
Provides 2nd-level technical support to technicians; conducts on‑the‑job training (OJT) and technical seminars; serves as a role model with professional appearance and behavior; champions team improvement and best practices.
Territory & Inventory Management:
Manages territory, inventory, and customer relationships; assumes Field Technology Service Manager duties when needed; maintains accurate parts inventory and adheres to backup procedures; completes administrative tasks promptly; supports sales through lead generation opportunities.
Customer Service:
Handles the most challenging service scenarios professionally; acts as liaison for unresolved technical issues; ensures high levels of customer satisfaction; performs other duties as assigned.
Qualifications
Education & Experience:
Technical school graduate with 3+ years of related experience; minimum of 2 years as a Technology Service Consultant I; sustained 2-year track record of meeting or exceeding performance expectations; at least 1 industry certification; valid driver’s license and insurance as per company policy.
Knowledge, Skills, and Abilities:
Strong understanding of electro‑mechanical devices and electronics; expert knowledge of assigned equipment; effective, methodical problem solver; excellent communication and customer service skills; proficient in reading technical materials (manuals, parts books, etc.).
Working Conditions & Physical Requirements Primarily office environments with standard lighting and noise.
Extensive daily travel required (vehicle or walking territory) in all weather.
Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents.
May require shift work, overtime, and on‑call availability. Regular contact with internal teams and customers.
Physical Demands:
Push/Pull equipment up to 400 lbs; lift up to 50 lbs; frequent standing, walking, bending, squatting, kneeling; work in tight/low spaces and upstairs locations; requires use of hand tools and fine motor skills for intricate repairs.
#J-18808-Ljbffr