University Partners
Join to apply for the Part - Time Leasing Consultant role at University Partners
Job Purpose Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
Primary Duties & Responsibilities
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move‑in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Daily & Weekly Responsibilities
Perform a daily “marketing” inspection, including checking the model, the condition of the leasing path, and amenities areas; pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Inspect signage including bootlegs, banners, balloons, and brochures.
Vacuum and clean clubroom as needed, if not performed by housekeeper.
Prepare refreshments: cookies or restock candy, beverages, and coffee each morning; notify Community Manager when supplies are needed.
Greet prospects, show apartments, and coordinate the leasing process; review applications and provide information to Assistant Community Manager for verification.
Maintain Guest Cards and leasing notebook; follow up on all traffic with a Thank‑You email the same day as the visit and a phone call within 24 hours; review leads weekly to ensure complete notes.
Enter prospect information into Entrata as directed; follow up with applicant to retrieve incomplete information.
Forward completed lease file to Assistant Community Manager for review and approval; once approved, send copy to resident and file lease properly.
Work with Maintenance Team to enter work orders into Entrata; provide follow‑up call if work cannot be completed within 24 hours; file work orders; notify Community Manager of problems.
Complete renewal effort tasks as necessary.
Monthly & Ongoing Responsibilities
Archive inactive leads; keep Leads and Applicants in Entrata up to date.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Complete audits of lease files and Entrata data as instructed.
Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments.
Turn Responsibilities
Assist Assistant Community Manager with roommate matching processes and communication.
Communicate resident requests or issues to Assistant Manager and Maintenance Supervisor during the Turn process.
Coordinate Move‑In process with new residents, including completing the lease packet at move‑in.
Enter gate codes and distribute parking decals.
Obtain utility hook‑up verification from resident; forward water submeter hook‑up sheet to Assistant Community Manager if the property is submetered.
Confirm resident contact information & demographics in Entrata.
Qualifications
Professional and enthusiastic demeanor from sales, leasing, marketing, and customer service experience.
Positive attitude and effective communication of the apartment community’s benefits to students, parents, and university personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Ability to speak effectively before groups of customers or employees.
Understanding of lease documents.
Effective team player and collaborator.
Organized and detail‑oriented.
Patient, even‑tempered, and works well under pressure.
Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Ability to write routine reports and correspondence.
Basic math skills: add, subtract, multiply, divide in all units of measure; compute rates, ratios, percentages, discounts, and pro‑rations.
Use of common sense to carry out written or oral instructions.
Effective time‑management skills.
Maintain confidentiality.
Follow direction from a supervisor.
Understand and follow posted work rules and procedures.
Accept constructive criticism.
Work weekends or overtime as required.
Education and Experience Requirements
Bachelor’s Degree preferred; or High School diploma, GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
Other and/or Preferred Education/Experience
Knowledge in Microsoft Word and Excel.
Knowledge of Entrata preferred.
Certificates, Licenses, Registrations
None
Job Performance and Success Factor Requirements
Cooperation, influence, teamwork and business relationships – 25%
Collaboration & teamwork – 20%
Cooperation – 20%
Customer service – 20%
Influence – 20%
Internal/external relationships – 20%
Decision making/initiative – 25%
Analytical & problem solving – 16.67%
Decisive – 16.67%
Practical judgment – 16.67%
Action‑oriented – 16.67%
Confidence & risk taking – 16.67%
Effort & self‑development – 16.67%
Job knowledge – 16.67%
Multi‑tasking – 16.67%
Reporting – 16.67%
Work quality – 16.67%
Work quantity – 16.67%
Creativity & productivity – 16.67%
Ethics & values – 14.29%
Integrity – 14.29%
Perseverance & determination – 14.29%
Reliability & punctuality – 14.29%
Time management – 14.29%
Approachability & composure – 14.29%
Verbal & written communication – 14.29%
Working Environment and Physical Demands
Office and outside environment.
Mechanical facility exposure.
Changing weather conditions.
Toxic/caustic chemicals.
Odors/fumes.
Electrical current.
Loud machine/equipment noise.
Above‑ground level locations.
Confining spaces.
Physical Demands
Over 2/3 time.
Between 1/3 and 2/3.
Under 1/3.
Walking, sitting, standing, climbing or balancing.
Lift under 10 lbs. and over 10 lbs.
Reach with hands & arms; stoop, kneel, crouch, or crawl.
Talk or hear.
Travel outside the area.
Supervisory Responsibility No
Seniority Level Entry level
Employment Type Part‑time
Job Function Sales and Management
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Job Purpose Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
Primary Duties & Responsibilities
Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move‑in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Daily & Weekly Responsibilities
Perform a daily “marketing” inspection, including checking the model, the condition of the leasing path, and amenities areas; pick up trash while carrying a trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Inspect signage including bootlegs, banners, balloons, and brochures.
Vacuum and clean clubroom as needed, if not performed by housekeeper.
Prepare refreshments: cookies or restock candy, beverages, and coffee each morning; notify Community Manager when supplies are needed.
Greet prospects, show apartments, and coordinate the leasing process; review applications and provide information to Assistant Community Manager for verification.
Maintain Guest Cards and leasing notebook; follow up on all traffic with a Thank‑You email the same day as the visit and a phone call within 24 hours; review leads weekly to ensure complete notes.
Enter prospect information into Entrata as directed; follow up with applicant to retrieve incomplete information.
Forward completed lease file to Assistant Community Manager for review and approval; once approved, send copy to resident and file lease properly.
Work with Maintenance Team to enter work orders into Entrata; provide follow‑up call if work cannot be completed within 24 hours; file work orders; notify Community Manager of problems.
Complete renewal effort tasks as necessary.
Monthly & Ongoing Responsibilities
Archive inactive leads; keep Leads and Applicants in Entrata up to date.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Complete audits of lease files and Entrata data as instructed.
Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments.
Turn Responsibilities
Assist Assistant Community Manager with roommate matching processes and communication.
Communicate resident requests or issues to Assistant Manager and Maintenance Supervisor during the Turn process.
Coordinate Move‑In process with new residents, including completing the lease packet at move‑in.
Enter gate codes and distribute parking decals.
Obtain utility hook‑up verification from resident; forward water submeter hook‑up sheet to Assistant Community Manager if the property is submetered.
Confirm resident contact information & demographics in Entrata.
Qualifications
Professional and enthusiastic demeanor from sales, leasing, marketing, and customer service experience.
Positive attitude and effective communication of the apartment community’s benefits to students, parents, and university personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Ability to speak effectively before groups of customers or employees.
Understanding of lease documents.
Effective team player and collaborator.
Organized and detail‑oriented.
Patient, even‑tempered, and works well under pressure.
Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Ability to write routine reports and correspondence.
Basic math skills: add, subtract, multiply, divide in all units of measure; compute rates, ratios, percentages, discounts, and pro‑rations.
Use of common sense to carry out written or oral instructions.
Effective time‑management skills.
Maintain confidentiality.
Follow direction from a supervisor.
Understand and follow posted work rules and procedures.
Accept constructive criticism.
Work weekends or overtime as required.
Education and Experience Requirements
Bachelor’s Degree preferred; or High School diploma, GED; or one to three months of related experience and/or training; or equivalent combination of education and experience.
Other and/or Preferred Education/Experience
Knowledge in Microsoft Word and Excel.
Knowledge of Entrata preferred.
Certificates, Licenses, Registrations
None
Job Performance and Success Factor Requirements
Cooperation, influence, teamwork and business relationships – 25%
Collaboration & teamwork – 20%
Cooperation – 20%
Customer service – 20%
Influence – 20%
Internal/external relationships – 20%
Decision making/initiative – 25%
Analytical & problem solving – 16.67%
Decisive – 16.67%
Practical judgment – 16.67%
Action‑oriented – 16.67%
Confidence & risk taking – 16.67%
Effort & self‑development – 16.67%
Job knowledge – 16.67%
Multi‑tasking – 16.67%
Reporting – 16.67%
Work quality – 16.67%
Work quantity – 16.67%
Creativity & productivity – 16.67%
Ethics & values – 14.29%
Integrity – 14.29%
Perseverance & determination – 14.29%
Reliability & punctuality – 14.29%
Time management – 14.29%
Approachability & composure – 14.29%
Verbal & written communication – 14.29%
Working Environment and Physical Demands
Office and outside environment.
Mechanical facility exposure.
Changing weather conditions.
Toxic/caustic chemicals.
Odors/fumes.
Electrical current.
Loud machine/equipment noise.
Above‑ground level locations.
Confining spaces.
Physical Demands
Over 2/3 time.
Between 1/3 and 2/3.
Under 1/3.
Walking, sitting, standing, climbing or balancing.
Lift under 10 lbs. and over 10 lbs.
Reach with hands & arms; stoop, kneel, crouch, or crawl.
Talk or hear.
Travel outside the area.
Supervisory Responsibility No
Seniority Level Entry level
Employment Type Part‑time
Job Function Sales and Management
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