Hill York
Accounts Receivable Specialist
Hill York is a $100M+ full‑service commercial air‑conditioning company that provides design‑build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. The company has been in service since the first air‑conditioning systems were installed in Miami Beach hotels after World War II and now serves a variety of facilities in Florida, including condos, offices and university buildings. Hill York has four locations throughout the state and is committed to a family‑oriented, teamwork‑focused culture that values honesty and integrity. Job Summary
The Accounts Receivable Specialist is a critical player in maintaining healthy cash flow and strong customer relationships. The specialist takes ownership of assigned accounts, prioritizes effectively, conducts impactful collection calls, ensures timely receipt of payment, manages disputes by collaborating with internal teams, and proactively monitors accounts to prevent significant aging. A successful specialist keeps receivables current, minimizes aging balances, and ensures accurate records. Essential Duties & Responsibilities
Take full ownership of assigned accounts to ensure timely receipt of payments, including managing the dispute process and collaborating with internal teams for quick resolution. Make meaningful and productive collection calls, ensuring each call results in a clear action item (payment commitment, resolution of discrepancy, etc.). Contact customers using the most effective communication method for each account (phone, email, etc.) to achieve results, ensuring outreach occurs before payment is due and continuing follow‑up until resolution. Proactively monitor accounts receivable aging reports using provided tools and strategically contact customers to prevent significant aging. Prioritize accounts to maximize collection efficiency and reduce aging balances. Raise issues promptly and communicate potential problems to management so they can be reviewed and resolved quickly. Maintain accurate and detailed notes within the ERP system, including last contact dates, payment status, and follow‑up dates. Ensure follow‑up commitments are tracked and acted upon immediately if payment is not received as promised. Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections. Investigate and resolve billing discrepancies or disputes promptly, following the proper escalation procedures. Apply credits, reconcile accounts, and process all payment types (ACH, checks, credit cards) accurately in the ERP system. Manage delinquent accounts and take ownership of assigned accounts, including supporting additional accounts as needed. Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings. Work closely with management on settlement offers, payment plans, and escalation of true issues requiring intervention. Ensure accuracy of all dollar amounts to be collected and maintain professional communication with customers while balancing collection objectives. Handle customer inquiries promptly and provide exceptional service throughout the collection process. Set up new customers, including D&B checks, Sunbiz validations, and ERP input, and process credit and debit memos as needed. Assist with special projects or other administrative tasks within the department as needed. Provide feedback on ways to optimize and streamline collection processes. Qualifications
5‑7 years of prior experience in collections, cash application, or credit. B2B experience preferred. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Proficiency in Microsoft Suite, including basic Excel skills. Experience with an ERP system – Coins or similar. Strong attention to detail and organizational skills. Problem‑solving mindset for resolving discrepancies and payment issues. Ability to manage multiple priorities in a fast‑paced environment. Comfortable working with deadlines and meeting collection targets. Familiarity with payment processing systems and bank portals. Must be able to work in the office every day to ensure timely access to physical payment processing, secure handling of checks, and immediate collaboration with internal departments for issue resolution. Equal Opportunity Employer
Hill York is an Equal Opportunity Employer that welcomes qualified Veterans, Disabled and all other applicants. We provide a competitive salary and benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. Confirm any open positions by visiting the official Hill York website. If an individual contacts you for marketing or unrelated services, it is likely fraudulent.
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Hill York is a $100M+ full‑service commercial air‑conditioning company that provides design‑build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. The company has been in service since the first air‑conditioning systems were installed in Miami Beach hotels after World War II and now serves a variety of facilities in Florida, including condos, offices and university buildings. Hill York has four locations throughout the state and is committed to a family‑oriented, teamwork‑focused culture that values honesty and integrity. Job Summary
The Accounts Receivable Specialist is a critical player in maintaining healthy cash flow and strong customer relationships. The specialist takes ownership of assigned accounts, prioritizes effectively, conducts impactful collection calls, ensures timely receipt of payment, manages disputes by collaborating with internal teams, and proactively monitors accounts to prevent significant aging. A successful specialist keeps receivables current, minimizes aging balances, and ensures accurate records. Essential Duties & Responsibilities
Take full ownership of assigned accounts to ensure timely receipt of payments, including managing the dispute process and collaborating with internal teams for quick resolution. Make meaningful and productive collection calls, ensuring each call results in a clear action item (payment commitment, resolution of discrepancy, etc.). Contact customers using the most effective communication method for each account (phone, email, etc.) to achieve results, ensuring outreach occurs before payment is due and continuing follow‑up until resolution. Proactively monitor accounts receivable aging reports using provided tools and strategically contact customers to prevent significant aging. Prioritize accounts to maximize collection efficiency and reduce aging balances. Raise issues promptly and communicate potential problems to management so they can be reviewed and resolved quickly. Maintain accurate and detailed notes within the ERP system, including last contact dates, payment status, and follow‑up dates. Ensure follow‑up commitments are tracked and acted upon immediately if payment is not received as promised. Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections. Investigate and resolve billing discrepancies or disputes promptly, following the proper escalation procedures. Apply credits, reconcile accounts, and process all payment types (ACH, checks, credit cards) accurately in the ERP system. Manage delinquent accounts and take ownership of assigned accounts, including supporting additional accounts as needed. Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings. Work closely with management on settlement offers, payment plans, and escalation of true issues requiring intervention. Ensure accuracy of all dollar amounts to be collected and maintain professional communication with customers while balancing collection objectives. Handle customer inquiries promptly and provide exceptional service throughout the collection process. Set up new customers, including D&B checks, Sunbiz validations, and ERP input, and process credit and debit memos as needed. Assist with special projects or other administrative tasks within the department as needed. Provide feedback on ways to optimize and streamline collection processes. Qualifications
5‑7 years of prior experience in collections, cash application, or credit. B2B experience preferred. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Proficiency in Microsoft Suite, including basic Excel skills. Experience with an ERP system – Coins or similar. Strong attention to detail and organizational skills. Problem‑solving mindset for resolving discrepancies and payment issues. Ability to manage multiple priorities in a fast‑paced environment. Comfortable working with deadlines and meeting collection targets. Familiarity with payment processing systems and bank portals. Must be able to work in the office every day to ensure timely access to physical payment processing, secure handling of checks, and immediate collaboration with internal departments for issue resolution. Equal Opportunity Employer
Hill York is an Equal Opportunity Employer that welcomes qualified Veterans, Disabled and all other applicants. We provide a competitive salary and benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. Confirm any open positions by visiting the official Hill York website. If an individual contacts you for marketing or unrelated services, it is likely fraudulent.
#J-18808-Ljbffr