Brown & Joseph AR Management | an ARMStrong IS Company
Commercial Collector Specialist (Remote)
Brown & Joseph AR Management | an ARMStrong IS Company, Itasca, Illinois, United States, 60143
Commercial Collector Specialist (Remote)
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Brown and Joseph is seeking a Collections Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high‑risk customer accounts when necessary.
Job Responsibilities
Minimum of 80 outbound/inbound calls
Negotiate payment in full or secure a payment arrangement
Create a sense of urgency for non‑paying debtors
Work closely with the Client Support Representative to resolve disputes
Strong work ethic and integrity
Remain professional at all times
Meet/exceed monthly phone, activity & fee quotas
Job Requirements
Collections, sales, telemarketing, customer service, or call center experience preferred
Basic proficiency with Microsoft Office, data entry, and strong computer skills, excel preferred
Critical Thinker
Basic Math and Writing skills
Salesforce experience is a plus
Strong attention to detail and goal‑oriented
Ability to de‑escalate adverse situations
Strong interpersonal, communication, and organizational skills
Compensation and Benefits
$17‑19 per hour PLUS commission and bonuses
Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy – start with 18 days per year
Paid holidays immediately upon hire – 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!
#J-18808-Ljbffr
Brown and Joseph is seeking a Collections Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high‑risk customer accounts when necessary.
Job Responsibilities
Minimum of 80 outbound/inbound calls
Negotiate payment in full or secure a payment arrangement
Create a sense of urgency for non‑paying debtors
Work closely with the Client Support Representative to resolve disputes
Strong work ethic and integrity
Remain professional at all times
Meet/exceed monthly phone, activity & fee quotas
Job Requirements
Collections, sales, telemarketing, customer service, or call center experience preferred
Basic proficiency with Microsoft Office, data entry, and strong computer skills, excel preferred
Critical Thinker
Basic Math and Writing skills
Salesforce experience is a plus
Strong attention to detail and goal‑oriented
Ability to de‑escalate adverse situations
Strong interpersonal, communication, and organizational skills
Compensation and Benefits
$17‑19 per hour PLUS commission and bonuses
Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy – start with 18 days per year
Paid holidays immediately upon hire – 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!
#J-18808-Ljbffr