M&F Bank NC
Position Summary
As a Universal Banker at M&F Bank, you will experience the perfect blend of handling a client’s banking needs from sales to service. The Universal Banker processes and initiates various financial transactions for the bank customers and assists the Branch Manager in developing new business through referrals to increase profitability within the designated market area. The associate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking and individual sales goals and objectives. Encourage clients to use self‑service banking solutions including ATMs, online, and mobile banking to enhance their service experience.
General Qualifications
Knowledge:
Associate’s degree or equivalent in business or related field is required.
Required Experience:
Minimum of 18 months of financial institution experience with a strong emphasis on accurate cash handling, proactive sales, and opening new accounts. Minimum of 6 months of experience processing consumer loans is also required.
Skills:
Excellent oral and written communication, attention to detail, team player with strong interpersonal skills, quick learner, multitasker, exceptional customer service, and excellent organizational skills.
Preferred Skills:
Bilingual language skills (English and Spanish).
Essential Functions
Provides a complete range of customer services, including opening new accounts, explaining available products and services, and gathering customer information for new and existing accounts.
Actively cross‑sells and tracks products and services for individual and branch sales goals.
Interviews potential and existing customers to determine appropriate products and services that meet their financial goals.
Meets established monthly sales goals, customer contact strategy calls, and other business development requirements.
Processes customer transactions; verifies coin and currency within deposits, ensures endorsements on negotiable items, and issues receipts.
Adheres to work schedule and location as directed by management.
Maintains knowledge of all internal security policies and procedures.
Adheres to compliance issues.
Provides backup support to other branch staff as needed.
Additional Responsibilities
Adheres specifically to all corporate policies and procedures.
Employee must adhere to Bank Secrecy Act/Anti‑Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross‑selling of products and services.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
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General Qualifications
Knowledge:
Associate’s degree or equivalent in business or related field is required.
Required Experience:
Minimum of 18 months of financial institution experience with a strong emphasis on accurate cash handling, proactive sales, and opening new accounts. Minimum of 6 months of experience processing consumer loans is also required.
Skills:
Excellent oral and written communication, attention to detail, team player with strong interpersonal skills, quick learner, multitasker, exceptional customer service, and excellent organizational skills.
Preferred Skills:
Bilingual language skills (English and Spanish).
Essential Functions
Provides a complete range of customer services, including opening new accounts, explaining available products and services, and gathering customer information for new and existing accounts.
Actively cross‑sells and tracks products and services for individual and branch sales goals.
Interviews potential and existing customers to determine appropriate products and services that meet their financial goals.
Meets established monthly sales goals, customer contact strategy calls, and other business development requirements.
Processes customer transactions; verifies coin and currency within deposits, ensures endorsements on negotiable items, and issues receipts.
Adheres to work schedule and location as directed by management.
Maintains knowledge of all internal security policies and procedures.
Adheres to compliance issues.
Provides backup support to other branch staff as needed.
Additional Responsibilities
Adheres specifically to all corporate policies and procedures.
Employee must adhere to Bank Secrecy Act/Anti‑Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross‑selling of products and services.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
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