Benevis
Orthodontic Treatment Coordinator
Benevis
Base pay range $18.00/hr - $23.00/hr
Overview Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year and believe that every person deserves access to quality, affordable dental care. With over 3000 employees in offices across the country, we are united in our mission to create happy, healthy smiles through high‑quality dental care in a fun, compassionate environment.
We are actively seeking a Treatment Coordinator to join our team. The Treatment Coordinator is an important face and representative of our team. The Treatment Coordinator’s main objectives are to schedule appointments with interested individuals, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.
Love working with kids (they make up 70% or more of our patient base).
Responsibilities
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
Patient communication and education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
Financial coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances.
Administrative duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance.
Technical assistance: Operate X‑ray machines and assist with clinical tasks when required (if certified).
Solicit referrals from patients post treatment and track satisfaction with work provided.
Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
Other duties as assigned.
Qualifications Education / Experience
High school diploma or GED required.
A minimum of 1 year orthodontic or equivalent experience required.
Required or Specialized Skills
Excellent communication and interpersonal skills.
Previous sales experience; comfortable discussing costs and payment plans with patients.
Responsive to patients (follow‑up with patients, answer questions).
Computer proficiency – comfortable using Microsoft Office Suite.
Understand and able to effectively communicate techniques utilized in the Orthodontic field.
Preferred Skills
Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years in a dental and/or orthodontic environment).
3+ years of sales or customer service experience strongly preferred.
Knowledge of dental insurance, payment financing, and self‑pay collections.
X‑ray certification and CPR certification.
Bilingual; Spanish is a plus.
Physical Requirements
Effectively communicate and exchange information with patients, their parents, clinicians, and staff.
Operate a computer, keyboard, and standard office equipment.
Lift / carry up to 30 lbs and be able to twist, turn, bend, and stoop.
We Offer
Competitive compensation.
Monthly bonuses based on office performance.
Comprehensive benefits package: Medical, Dental, Vision, 401(k) with match, flexible spending accounts, paid time off, company holidays, and more.
EEO Statement We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
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Base pay range $18.00/hr - $23.00/hr
Overview Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year and believe that every person deserves access to quality, affordable dental care. With over 3000 employees in offices across the country, we are united in our mission to create happy, healthy smiles through high‑quality dental care in a fun, compassionate environment.
We are actively seeking a Treatment Coordinator to join our team. The Treatment Coordinator is an important face and representative of our team. The Treatment Coordinator’s main objectives are to schedule appointments with interested individuals, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.
Love working with kids (they make up 70% or more of our patient base).
Responsibilities
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
Patient communication and education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
Financial coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances.
Administrative duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance.
Technical assistance: Operate X‑ray machines and assist with clinical tasks when required (if certified).
Solicit referrals from patients post treatment and track satisfaction with work provided.
Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
Other duties as assigned.
Qualifications Education / Experience
High school diploma or GED required.
A minimum of 1 year orthodontic or equivalent experience required.
Required or Specialized Skills
Excellent communication and interpersonal skills.
Previous sales experience; comfortable discussing costs and payment plans with patients.
Responsive to patients (follow‑up with patients, answer questions).
Computer proficiency – comfortable using Microsoft Office Suite.
Understand and able to effectively communicate techniques utilized in the Orthodontic field.
Preferred Skills
Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years in a dental and/or orthodontic environment).
3+ years of sales or customer service experience strongly preferred.
Knowledge of dental insurance, payment financing, and self‑pay collections.
X‑ray certification and CPR certification.
Bilingual; Spanish is a plus.
Physical Requirements
Effectively communicate and exchange information with patients, their parents, clinicians, and staff.
Operate a computer, keyboard, and standard office equipment.
Lift / carry up to 30 lbs and be able to twist, turn, bend, and stoop.
We Offer
Competitive compensation.
Monthly bonuses based on office performance.
Comprehensive benefits package: Medical, Dental, Vision, 401(k) with match, flexible spending accounts, paid time off, company holidays, and more.
EEO Statement We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
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