Park Community Credit Union
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Role Description By emphasizing ONE Park, ONE Mission, One Team, the Payment Services Specialist processes payment transactions, including wires, ACH, payroll deductions, and mobile deposits, ensuring accuracy and fraud prevention. This role monitors payment systems, resolves disputes, assists staff with payment needs, and maintains compliance with regulations. Additionally, the specialist provides backup support, reviews procedures for efficiency, and prepares reports to enhance operational effectiveness.
Essential Functions & Responsibilities
Process and maintain functions related to payment transactions such as wire transfers, ACH payments, direct deposits, ACH exceptions, payroll deductions, share drafts, share draft exceptions, check returns and adjustments, mobile deposits, loan payments (both mailed and online), in a timely and accurate manner; monitor transactions to identify and eliminate various types of payment system fraud including check fraud, ACH fraud, and wire fraud; monitor and complete ACH dispute processes as needed; assist branch staff with the payment services needs to ensure the best service to members.
Provide backup in other areas of support operations as needed or assigned; maintain knowledge of backup processes to ensure accuracy of work.
Review procedures on a continual basis to ensure quality assurance and for maximum efficiency.
Prepare and maintain assigned reports in a timely and accurate manner as assigned or requested.
Remain up to date on regulations and policies involving payment services including awareness of fraudulent activity and methods to minimize credit union risk and/or losses.
Perform other duties as assigned.
Performance Measurements
To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together, ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections, Inclusive Excellence, Bold Compassion, Endless Empowerment.
To provide friendly, professional and accurate service and support to all members and coworkers.
To provide informed, professional assistance to others in the Credit Union.
To keep management informed regarding key operating issues affecting the department.
To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity, and currency transaction reports timely and without error.
To maintain a professional work environment, promote teamwork, build respect among coworkers, present a businesslike appearance.
To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge and Skills
Experience:
Three to five years of similar or related experience.
Education:
High school education or GED.
Interpersonal Skills:
Personal contact with others inside and/or outside the organization for purposes of first‑level conflict resolution, building relationships, and soliciting cooperation; requires diplomacy and tact in communication.
Other Skills:
Ability to operate a ten‑key calculator by touch; experience with PC software programs.
Physical Requirements While performing the essential duties of this position, the employee may sit, stand, walk short distances, and use hands and fingers to count currency and handle documents. The employee may need to stoop, bend, squat, reach overhead, push and pull office furniture, and occasionally lift up to 15 or 25 pounds.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Banking
Location Louisville, KY
Salary $30,000.00 – $60,000.00
Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled.
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Role Description By emphasizing ONE Park, ONE Mission, One Team, the Payment Services Specialist processes payment transactions, including wires, ACH, payroll deductions, and mobile deposits, ensuring accuracy and fraud prevention. This role monitors payment systems, resolves disputes, assists staff with payment needs, and maintains compliance with regulations. Additionally, the specialist provides backup support, reviews procedures for efficiency, and prepares reports to enhance operational effectiveness.
Essential Functions & Responsibilities
Process and maintain functions related to payment transactions such as wire transfers, ACH payments, direct deposits, ACH exceptions, payroll deductions, share drafts, share draft exceptions, check returns and adjustments, mobile deposits, loan payments (both mailed and online), in a timely and accurate manner; monitor transactions to identify and eliminate various types of payment system fraud including check fraud, ACH fraud, and wire fraud; monitor and complete ACH dispute processes as needed; assist branch staff with the payment services needs to ensure the best service to members.
Provide backup in other areas of support operations as needed or assigned; maintain knowledge of backup processes to ensure accuracy of work.
Review procedures on a continual basis to ensure quality assurance and for maximum efficiency.
Prepare and maintain assigned reports in a timely and accurate manner as assigned or requested.
Remain up to date on regulations and policies involving payment services including awareness of fraudulent activity and methods to minimize credit union risk and/or losses.
Perform other duties as assigned.
Performance Measurements
To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together, ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections, Inclusive Excellence, Bold Compassion, Endless Empowerment.
To provide friendly, professional and accurate service and support to all members and coworkers.
To provide informed, professional assistance to others in the Credit Union.
To keep management informed regarding key operating issues affecting the department.
To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity, and currency transaction reports timely and without error.
To maintain a professional work environment, promote teamwork, build respect among coworkers, present a businesslike appearance.
To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge and Skills
Experience:
Three to five years of similar or related experience.
Education:
High school education or GED.
Interpersonal Skills:
Personal contact with others inside and/or outside the organization for purposes of first‑level conflict resolution, building relationships, and soliciting cooperation; requires diplomacy and tact in communication.
Other Skills:
Ability to operate a ten‑key calculator by touch; experience with PC software programs.
Physical Requirements While performing the essential duties of this position, the employee may sit, stand, walk short distances, and use hands and fingers to count currency and handle documents. The employee may need to stoop, bend, squat, reach overhead, push and pull office furniture, and occasionally lift up to 15 or 25 pounds.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Banking
Location Louisville, KY
Salary $30,000.00 – $60,000.00
Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled.
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