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CFS

Business Workflow Analyst

CFS, Grand Rapids, Michigan, us, 49528

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Business Workflow Analyst

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CFS

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Job Details

Job Title:

Business Workflow Analyst

Location:

Grand Rapids, MI

Employment Type:

Full-Time | Permanent

Salary Range:

$50,000-$80,000

Benefits:

Health Insurance, PTO, 401k w/match

Key Duties & Responsibilities

Design, implement, and document business processes, policies, and standards that enhance operational efficiency and compliance.

Set up and maintain rules that automate workflow based on defined business logic.

Analyze existing workflows to identify bottlenecks and opportunities for process improvement.

Test and validate workflow updates to ensure smooth and accurate processing.

Document process rules, logic flows, and related business requirements.

Support the implementation and optimization of solutions used across business and legal operations.

Work with our legal department to ensure processes are efficient and accurate.

Assist with auditing, tracking, and reporting on key operational and compliance metrics.

Support communication and information flow between legal, operations, and management teams.

Uphold confidentiality and ensure compliance with firm and regulatory requirements.

Qualifications

Bachelor’s degree in Business, Technology, Law, or a related field; or equivalent relevant experience.

Experience or interest in process improvement, automation, or operations.

Experience in a legal, financial services, or creditors’ rights environment is helpful but not required.

Required Skills & Attributes

Strong analytical and logical-thinking skills.

Understanding of conditional logic (“if X, then Y”).

Proficiency with Excel or similar data analysis/reporting tools.

Effective written and verbal communication skills.

Comfortable working both independently and collaboratively with cross-functional teams.

Professionalism in handling sensitive and confidential information.

Preferred Skills

Familiarity with process mapping and workflow design.

Knowledge of SQL or data queries is a plus, but not required.

Experience with legal document management systems or case management software.

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