TriHealth
Appointment Coordinator - Women's Health - Kenwood
TriHealth, Cincinnati, Ohio, United States, 45208
Appointment Coordinator - Women's Health - Kenwood
Cincinnati, OH $32,000.00-$43,000.00
Job Overview
The appointment coordinator is responsible for scheduling appointments for all office providers, verifying patient demographics and completing the required registration of patients. The coordinator must be able to complete all points of required quality maintaining department acceptable levels and goals. Follows department scheduling and messaging protocols and exhibits exemplary customer service skills in problem resolution. Dependability in areas of attendance, punctuality and the timely performance of duties. A working knowledge of medical terminology is necessary.
Job Requirements
Graduate of an approved technical, professional, or vocational program in Business (Required)
Up to 1 year experience previous scheduling or call center experience (Required)
Will also accept other medical/healthcare related fields of study
Familiar with on line data entry/retrieval systems
Job Responsibilities
Accurately and appropriately schedules patient appointments
Demonstrates consistent and accurate scheduling, documentation and entry of patient demographical information.
Follows appointment protocols as defined by physicians in conjunction with workflows.
In some Departments, maintains auditing score of 95% or better Aux mode utilization of 20% or less of total time staffed
Other Related Information
The call center schedules appointments for the aforementioned patient population as it relates to ENT, Allergy-Pulmonary, Pediatrics, Internal Medicine, Dermatology, Rheumatology, Muscular-Skeletal Department, Sleep Studies, as determined by existing physician protocols.
Working Conditions
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently
Seniority Level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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Job Overview
The appointment coordinator is responsible for scheduling appointments for all office providers, verifying patient demographics and completing the required registration of patients. The coordinator must be able to complete all points of required quality maintaining department acceptable levels and goals. Follows department scheduling and messaging protocols and exhibits exemplary customer service skills in problem resolution. Dependability in areas of attendance, punctuality and the timely performance of duties. A working knowledge of medical terminology is necessary.
Job Requirements
Graduate of an approved technical, professional, or vocational program in Business (Required)
Up to 1 year experience previous scheduling or call center experience (Required)
Will also accept other medical/healthcare related fields of study
Familiar with on line data entry/retrieval systems
Job Responsibilities
Accurately and appropriately schedules patient appointments
Demonstrates consistent and accurate scheduling, documentation and entry of patient demographical information.
Follows appointment protocols as defined by physicians in conjunction with workflows.
In some Departments, maintains auditing score of 95% or better Aux mode utilization of 20% or less of total time staffed
Other Related Information
The call center schedules appointments for the aforementioned patient population as it relates to ENT, Allergy-Pulmonary, Pediatrics, Internal Medicine, Dermatology, Rheumatology, Muscular-Skeletal Department, Sleep Studies, as determined by existing physician protocols.
Working Conditions
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently
Seniority Level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr