Cross Country Healthcare, Inc.
Staffing Coordinator - Mandarin and English
Cross Country Healthcare, Inc., Detroit, Michigan, United States, 48228
Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as it is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
Basic Purpose The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.
Essential Functions
Provide first level support to both field staff and facility customers
Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
Partner with clients to determine staffing requirements
Offer assignments at client facilities to qualified field staff
Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
Manage open orders and fill open shifts with qualified field staff
Communicate all updates in a timely manner to both field staff and facility customers
Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
Develop and foster excellent relationships between clients and field personnel.
Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
Perform all other duties as assigned by management.
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
Must work the following schedules Monday-Thursday: 1:30 PM - 11:00 PM PST
Monday-Thursday: 10:45 PM - 8:30 AM PST
Friday: 12:30 PM - 10:00 PM PST and Saturday-Sunday: 9:00 AM - 10:00 PM PST
Friday-Saturday: 9:30 PM - 10:00 AM PST and Sunday: 9:30 PM - 8:30 AM
Qualifications
1-2 years' experience, preferable in the staffing industry
Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
Previous healthcare and/or call center experience preferred
Bilingual (Spanish, Arabic and Mandarin) preferred
Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Equipment Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
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Basic Purpose The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.
Essential Functions
Provide first level support to both field staff and facility customers
Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
Partner with clients to determine staffing requirements
Offer assignments at client facilities to qualified field staff
Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
Manage open orders and fill open shifts with qualified field staff
Communicate all updates in a timely manner to both field staff and facility customers
Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
Develop and foster excellent relationships between clients and field personnel.
Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
Perform all other duties as assigned by management.
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
Must work the following schedules Monday-Thursday: 1:30 PM - 11:00 PM PST
Monday-Thursday: 10:45 PM - 8:30 AM PST
Friday: 12:30 PM - 10:00 PM PST and Saturday-Sunday: 9:00 AM - 10:00 PM PST
Friday-Saturday: 9:30 PM - 10:00 AM PST and Sunday: 9:30 PM - 8:30 AM
Qualifications
1-2 years' experience, preferable in the staffing industry
Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
Previous healthcare and/or call center experience preferred
Bilingual (Spanish, Arabic and Mandarin) preferred
Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Equipment Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
#IND123
#J-18808-Ljbffr