Standex International Corporation
Information Technology Specialist
Standex International Corporation, Manchester, New Hampshire, United States
Standex International
is a global industrial growth company operating through our market-leading brands in electronics, cutting‑edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next‑generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch‑based sensor solutions and custom electro‑magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high‑quality results through our engineering and components. These parts serve an array of markets globally, and through our customer‑driven innovation – improve the overall performance and efficiency at which end products operate.
The
IT Support Specialist
plays a crucial role in the global IT organization by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Specialist is part of the global IT Support and End User Services organization and manages and supports end users and their workplace equipment in their respective region.
The IT Support Specialist reports to the IT Manager
What You’ll Do
Respond to tickets, including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones, etc.
Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Basic troubleshooting of VOIP‑related issues
Basic support of telephony
Basic network troubleshooting
Contribution to activities supporting network security and compliance
Creation and review of knowledge base articles
End‑user training where relevant
Maintain an excellent level of customer service
What You’ll Bring
Completed IT apprenticeship or an associate’s degree in computer science or comparable experience/knowledge
Working experience with IT hardware such as desktops, laptops, printers etc.
Basic networking knowledge
Professional‑level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications
Excellent communication skills, both verbal and written
Excellent command of the English language, both oral and written; additional languages are a plus
Working knowledge of general IT‑related Business Administration Processes
Willing/able to travel
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident
What We Value
Ability to create and maintain professional business relationships
Basic problem solving
Ability to meet deadlines and manage stress effectively in high‑pressure situations
Ability to self‑motivate with a positive attitude
Driven to develop new skills
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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is a global industrial growth company operating through our market-leading brands in electronics, cutting‑edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next‑generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch‑based sensor solutions and custom electro‑magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high‑quality results through our engineering and components. These parts serve an array of markets globally, and through our customer‑driven innovation – improve the overall performance and efficiency at which end products operate.
The
IT Support Specialist
plays a crucial role in the global IT organization by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Specialist is part of the global IT Support and End User Services organization and manages and supports end users and their workplace equipment in their respective region.
The IT Support Specialist reports to the IT Manager
What You’ll Do
Respond to tickets, including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones, etc.
Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Basic troubleshooting of VOIP‑related issues
Basic support of telephony
Basic network troubleshooting
Contribution to activities supporting network security and compliance
Creation and review of knowledge base articles
End‑user training where relevant
Maintain an excellent level of customer service
What You’ll Bring
Completed IT apprenticeship or an associate’s degree in computer science or comparable experience/knowledge
Working experience with IT hardware such as desktops, laptops, printers etc.
Basic networking knowledge
Professional‑level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications
Excellent communication skills, both verbal and written
Excellent command of the English language, both oral and written; additional languages are a plus
Working knowledge of general IT‑related Business Administration Processes
Willing/able to travel
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident
What We Value
Ability to create and maintain professional business relationships
Basic problem solving
Ability to meet deadlines and manage stress effectively in high‑pressure situations
Ability to self‑motivate with a positive attitude
Driven to develop new skills
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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