Onsite Service Desk Analyst - Windows, AD & ITIL Expert

A leading IT services provider is seeking a Service Desk Analyst in Oxon Hill, MD. The ideal candidate will have a Bachelor's degree, 2+ years of relevant experience, and strong skills in ServiceNow and customer service. Responsibilities include troubleshooting complex service requests, providing outstanding customer support, and utilizing various remote control technologies. Candidates should have a keen attention to detail and the ability to learn new tools quickly. This position is 100% onsite and may involve some travel. #J-18808-Ljbffr