Crete Professionals Alliance
IT Administrator – Crete Professionals Alliance
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Adeptus, part of Crete Professionals Alliance, is an independent full-service accounting and advisory firm. We are hiring an IT Administrator to join our team. We are committed to fostering a supportive and inclusive workplace where every team member can thrive.
Summary Seasoned IT Administrator with a strong foundation in end‑user support and a proven track record of advancing from frontline help desk operations into full systems administration. Adept at managing infrastructure, improving IT processes, and delivering reliable, secure technology services. Brings deep hands‑on experience with troubleshooting, system configuration, and user enablement, paired with a broader strategic understanding of network, server, and cloud environments.
Key Responsibilities Systems & Infrastructure Administration
Maintain, configure, and support on‑premises and cloud‑based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
Network Management
Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances.
Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues.
Security & Compliance
Implement and enforce security best practices, including patch management, MFA, least‑privilege access, and endpoint protection.
Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities.
IT Service & Support Leadership
Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles.
Mentor junior support staff and help develop standard operating procedures and knowledge‑base documentation.
Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience.
Project Implementation
Lead or participate in IT projects such as system upgrades, migrations, hardware refresh cycles, and cloud adoption initiatives.
Coordinate with vendors, internal stakeholders, and cross‑functional teams to ensure project success.
Asset, Patch, & Configuration Management
Oversee hardware/software lifecycle management including procurement, deployment, inventory tracking, and decommissioning.
Manage OS and application patching schedules and automated update systems.
Required Skills & Qualifications
Proven experience progressing from Help Desk Support to systems administration roles.
Strong knowledge of Windows Server environments, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.
Experience with virtualization (VMware/Hyper‑V), backup systems, and cloud technologies such as Azure or AWS.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently and manage multiple priorities in a dynamic environment.
Preferred Skills
Scripting skills (PowerShell, Bash, Python).
Experience with SIEM, IDS/IPS, and advanced security tools.
Familiarity with ITIL practices, documentation standards, and ticketing platforms (Jira, ServiceNow, etc.).
Professional Traits
Customer‑focused mindset grounded in hands‑on support experience.
Adaptable, resourceful, and committed to continuous learning.
Capable of bridging the gap between end‑users and technical infrastructure teams.
What Our Firm Offers
Competitive compensation.
Performance bonuses.
Generous benefits package including health, 401(k), and paid vacation.
Friday afternoons off during the summer.
Firm involvement activities.
Work‑life balance with a flexible schedule.
Continuing education and personal development training.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Accounting
Equal Employment Opportunity Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
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Adeptus, part of Crete Professionals Alliance, is an independent full-service accounting and advisory firm. We are hiring an IT Administrator to join our team. We are committed to fostering a supportive and inclusive workplace where every team member can thrive.
Summary Seasoned IT Administrator with a strong foundation in end‑user support and a proven track record of advancing from frontline help desk operations into full systems administration. Adept at managing infrastructure, improving IT processes, and delivering reliable, secure technology services. Brings deep hands‑on experience with troubleshooting, system configuration, and user enablement, paired with a broader strategic understanding of network, server, and cloud environments.
Key Responsibilities Systems & Infrastructure Administration
Maintain, configure, and support on‑premises and cloud‑based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
Network Management
Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances.
Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues.
Security & Compliance
Implement and enforce security best practices, including patch management, MFA, least‑privilege access, and endpoint protection.
Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities.
IT Service & Support Leadership
Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles.
Mentor junior support staff and help develop standard operating procedures and knowledge‑base documentation.
Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience.
Project Implementation
Lead or participate in IT projects such as system upgrades, migrations, hardware refresh cycles, and cloud adoption initiatives.
Coordinate with vendors, internal stakeholders, and cross‑functional teams to ensure project success.
Asset, Patch, & Configuration Management
Oversee hardware/software lifecycle management including procurement, deployment, inventory tracking, and decommissioning.
Manage OS and application patching schedules and automated update systems.
Required Skills & Qualifications
Proven experience progressing from Help Desk Support to systems administration roles.
Strong knowledge of Windows Server environments, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.
Experience with virtualization (VMware/Hyper‑V), backup systems, and cloud technologies such as Azure or AWS.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently and manage multiple priorities in a dynamic environment.
Preferred Skills
Scripting skills (PowerShell, Bash, Python).
Experience with SIEM, IDS/IPS, and advanced security tools.
Familiarity with ITIL practices, documentation standards, and ticketing platforms (Jira, ServiceNow, etc.).
Professional Traits
Customer‑focused mindset grounded in hands‑on support experience.
Adaptable, resourceful, and committed to continuous learning.
Capable of bridging the gap between end‑users and technical infrastructure teams.
What Our Firm Offers
Competitive compensation.
Performance bonuses.
Generous benefits package including health, 401(k), and paid vacation.
Friday afternoons off during the summer.
Firm involvement activities.
Work‑life balance with a flexible schedule.
Continuing education and personal development training.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Accounting
Equal Employment Opportunity Crete Professionals Alliance is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
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