Convergint
Security Technician - Cincinnati, OH at Convergint
Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our culture. In this role you will install, program, system start‑up/check‑out, certify, and train customers on assigned projects ranging from small to large and varying in complexity.
Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built on a solid foundation of 10 values and beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment, including security, fire alarm & life safety, and/or building automation.
Acts as the key interface for technical support and training customers, ensuring maximum satisfaction.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics and wiring diagrams.
Operates systems to demonstrate equipment, commissions new systems, analyzes performance and identifies malfunctions.
Writes a variety of non‑routine programs for systems.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management on customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, documentation and ongoing technical support.
Identifies potential project risks, communicates to appropriate parties and assists in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
Works closely with the Project Manager and/or Operations Manager, assisting in overall coordination of specific projects.
Acts as a mentor to less experienced staff and may supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Exceptional customer focus and ability to work under pressure; able to maintain awareness of and meet the needs and wants of the customer without prompting.
Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Self‑starter who works well with minimal supervision.
Solid mechanical and electrical aptitude (e.g., work with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills.
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and ability to handle multiple projects simultaneously.
Advanced computer skills, including familiarity with MS Office (Outlook, Word, Excel) and other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.
Company Benefits
10 company holidays and paid time off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Minimum Experience: 3‑5 years relevant.
Preferred Experience (but not required):
Relevant field service
Product‑specific certifications, industry‑specific certifications and/or licenses, software house, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS
Convergint is an Equal Opportunity Employer.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary.
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Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built on a solid foundation of 10 values and beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment, including security, fire alarm & life safety, and/or building automation.
Acts as the key interface for technical support and training customers, ensuring maximum satisfaction.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics and wiring diagrams.
Operates systems to demonstrate equipment, commissions new systems, analyzes performance and identifies malfunctions.
Writes a variety of non‑routine programs for systems.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management on customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, documentation and ongoing technical support.
Identifies potential project risks, communicates to appropriate parties and assists in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
Works closely with the Project Manager and/or Operations Manager, assisting in overall coordination of specific projects.
Acts as a mentor to less experienced staff and may supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Exceptional customer focus and ability to work under pressure; able to maintain awareness of and meet the needs and wants of the customer without prompting.
Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Self‑starter who works well with minimal supervision.
Solid mechanical and electrical aptitude (e.g., work with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills.
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and ability to handle multiple projects simultaneously.
Advanced computer skills, including familiarity with MS Office (Outlook, Word, Excel) and other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.
Company Benefits
10 company holidays and paid time off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements Education: High School/GED or equivalent experience.
Minimum Experience: 3‑5 years relevant.
Preferred Experience (but not required):
Relevant field service
Product‑specific certifications, industry‑specific certifications and/or licenses, software house, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS
Convergint is an Equal Opportunity Employer.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary.
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