Escalation Specialist — Customer Care & Resolution

A leading staffing firm in Roanoke, VA, is seeking an Escalation Specialist for a contract role. Responsibilities include handling a high volume of phone escalations, supporting frontline agents, and managing customer inquiries related to rewards and loyalty programs. Ideal candidates will have strong customer service and complaint handling experience. This entry-level position offers competitive hourly rates and benefits, including medical, dental, and retirement plans. #J-18808-Ljbffr