JB Brown Criminal Trial Practice, LLC
Client Solutions Advisor
JB Brown Criminal Trial Practice, LLC, Birmingham, Alabama, United States, 35275
Client Solutions Advisor
JB Brown Criminal Trial Practice
is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as
The People’s Defender , we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.
We are seeking a
Client Solutions Advisor
– a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers.
Key Responsibilities
Serve as the first point of contact for prospective clients, focusing on converting leads into signed, paying clients.
Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
Manage objections, discuss fees confidently, and guide clients through the hiring and payment process.
Maintain timely follow‑up using CRM systems to maximize conversion rates.
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.
Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.
What This Role Is
Retainers signed
Payment conversions
Lead follow‑up speed
Overall client satisfaction with the initial experience
What This Role Is Not
Basic intake role taking down information
Customer service or administrative support
Legal assistant position
Preferred Background & Experience Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:
Rehab admissions / treatment center intake
Car sales, finance managers, desk managers, or closers
High‑ticket phone sales or call‑center sales roles
Insurance sales
Bail bonds intake
Collections or payment negotiation roles
Any role requiring confident conversations about pricing, urgency, and objection handling
Ideal Candidate Traits
Exceptional verbal communication and emotional intelligence
Strong closer mentality; can ask for the sale and secure commitment
Comfortable discussing fees and guiding people into payment decisions
Thrives in a fast‑paced environment with fluctuating call volume
Compassionate tone paired with confident direction
Highly organized with strong follow‑up discipline
Able to stay calm and structured when dealing with people under stress
Details
This is a commission‑based, in‑person role in our Birmingham office.
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is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as
The People’s Defender , we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.
We are seeking a
Client Solutions Advisor
– a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers.
Key Responsibilities
Serve as the first point of contact for prospective clients, focusing on converting leads into signed, paying clients.
Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
Manage objections, discuss fees confidently, and guide clients through the hiring and payment process.
Maintain timely follow‑up using CRM systems to maximize conversion rates.
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.
Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.
What This Role Is
Retainers signed
Payment conversions
Lead follow‑up speed
Overall client satisfaction with the initial experience
What This Role Is Not
Basic intake role taking down information
Customer service or administrative support
Legal assistant position
Preferred Background & Experience Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:
Rehab admissions / treatment center intake
Car sales, finance managers, desk managers, or closers
High‑ticket phone sales or call‑center sales roles
Insurance sales
Bail bonds intake
Collections or payment negotiation roles
Any role requiring confident conversations about pricing, urgency, and objection handling
Ideal Candidate Traits
Exceptional verbal communication and emotional intelligence
Strong closer mentality; can ask for the sale and secure commitment
Comfortable discussing fees and guiding people into payment decisions
Thrives in a fast‑paced environment with fluctuating call volume
Compassionate tone paired with confident direction
Highly organized with strong follow‑up discipline
Able to stay calm and structured when dealing with people under stress
Details
This is a commission‑based, in‑person role in our Birmingham office.
#J-18808-Ljbffr