Salesforce
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Sales Operations Contract Specialist
role at
Salesforce .
About Salesforce Salesforce is the #1 AI CRM platform, empowering companies to connect with their customers in a whole new way. Founded on groundbreaking ideas in cloud computing, pay‑as‑you‑go pricing, and integrated corporate philanthropy, Salesforce has been named Forbes’s “World’s Most Innovative Company” and Fortune’s “100 Best Companies to Work For.” Our culture is built on ambition, action, trust, and innovation, and we seek Trailblazers who want to drive business transformation through AI and customer success.
Role Description As a Global Support Contract Specialist on the Finance & Revenue Operations Team, you will provide expert guidance to Account Executives worldwide on Quote‑to‑Cash processes. You will address deal‑structure inquiries, offer quote and contract support, manage complex deal calculations, assist with service delivery, and ensure compliance with revenue and company policies.
Responsibilities
Drive revenue growth by delivering fast, customer‑focused Quote‑to‑Cash support.
Partner with Account Executives to execute transactional to complex cross‑cloud deals.
Collaborate with Sales, Revenue Recognition, Deal Desk Support, and Legal to drive deal execution and provide contract‑related advice.
Create, modify, and execute quotes to ensure accuracy, completeness, and compliance.
Maintain compliance with company policies and SOX requirements.
Enable and train Sales teams on internal processes and tools.
Act as a technical SME, driving adoption of new Salesforce orgs and technologies.
Contribute to process improvement, technology, Agents, and innovation initiatives.
Provide subject‑matter expertise on Sales Operations and Revenue Operations projects.
Review and update internal policies related to quote, order, invoice, credit, commissions, and revenue processing.
Support new team members during onboarding and contribute to the knowledge base.
Achieve and exceed team success measures.
Required Skills / Experience
Bachelor’s degree or equivalent combination of education and experience.
2–3 years minimum experience in customer order management, sales operations, or sales/customer support.
Experience with contract structuring and commission calculation.
Desired Skills / Experience
Track record of participating in process improvement initiatives or project management.
Strong interpersonal and communication skills, both verbal and written.
Proficiency in a fast‑growing, fast‑paced environment, delivering accurate results under tight deadlines.
Understanding of broader business and financial concepts, managing multiple projects simultaneously.
Meticulous attention to detail and strong problem‑solving skills.
Team player who excels in a collaborative environment.
Proficiency with Google Workspace; experience with Salesforce is a bonus.
Demonstrated proactivity, initiative, and ownership of tasks and projects.
This is a hybrid role with a requirement to be in the office three days per week.
Accommodations If you require assistance due to a disability when applying for open positions, please submit a request via the
Accommodations Request Form .
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all and strive to create an inclusive workplace free from discrimination. We assess candidates on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all employment actions, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, and termination. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Benefits In the United States, compensation is determined by location, job level, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a range of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details are available at
https://www.salesforcebenefits.com .
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Sales Operations Contract Specialist
role at
Salesforce .
About Salesforce Salesforce is the #1 AI CRM platform, empowering companies to connect with their customers in a whole new way. Founded on groundbreaking ideas in cloud computing, pay‑as‑you‑go pricing, and integrated corporate philanthropy, Salesforce has been named Forbes’s “World’s Most Innovative Company” and Fortune’s “100 Best Companies to Work For.” Our culture is built on ambition, action, trust, and innovation, and we seek Trailblazers who want to drive business transformation through AI and customer success.
Role Description As a Global Support Contract Specialist on the Finance & Revenue Operations Team, you will provide expert guidance to Account Executives worldwide on Quote‑to‑Cash processes. You will address deal‑structure inquiries, offer quote and contract support, manage complex deal calculations, assist with service delivery, and ensure compliance with revenue and company policies.
Responsibilities
Drive revenue growth by delivering fast, customer‑focused Quote‑to‑Cash support.
Partner with Account Executives to execute transactional to complex cross‑cloud deals.
Collaborate with Sales, Revenue Recognition, Deal Desk Support, and Legal to drive deal execution and provide contract‑related advice.
Create, modify, and execute quotes to ensure accuracy, completeness, and compliance.
Maintain compliance with company policies and SOX requirements.
Enable and train Sales teams on internal processes and tools.
Act as a technical SME, driving adoption of new Salesforce orgs and technologies.
Contribute to process improvement, technology, Agents, and innovation initiatives.
Provide subject‑matter expertise on Sales Operations and Revenue Operations projects.
Review and update internal policies related to quote, order, invoice, credit, commissions, and revenue processing.
Support new team members during onboarding and contribute to the knowledge base.
Achieve and exceed team success measures.
Required Skills / Experience
Bachelor’s degree or equivalent combination of education and experience.
2–3 years minimum experience in customer order management, sales operations, or sales/customer support.
Experience with contract structuring and commission calculation.
Desired Skills / Experience
Track record of participating in process improvement initiatives or project management.
Strong interpersonal and communication skills, both verbal and written.
Proficiency in a fast‑growing, fast‑paced environment, delivering accurate results under tight deadlines.
Understanding of broader business and financial concepts, managing multiple projects simultaneously.
Meticulous attention to detail and strong problem‑solving skills.
Team player who excels in a collaborative environment.
Proficiency with Google Workspace; experience with Salesforce is a bonus.
Demonstrated proactivity, initiative, and ownership of tasks and projects.
This is a hybrid role with a requirement to be in the office three days per week.
Accommodations If you require assistance due to a disability when applying for open positions, please submit a request via the
Accommodations Request Form .
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all and strive to create an inclusive workplace free from discrimination. We assess candidates on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all employment actions, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, and termination. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Benefits In the United States, compensation is determined by location, job level, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a range of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details are available at
https://www.salesforcebenefits.com .
#J-18808-Ljbffr