Oliver Companies
Operations Manager | Full Time | TownePlace Suites | Seattle / Mukilteo, WA
Oliver Companies, Mukilteo, Washington, United States, 98275
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: TownePlace Suites Seattle | Mukilteo
Job Summary The Operations Manager assists in leading and managing multiple hotel department operations including team member staffing and relations, budgetingand financial responsibilities and manager-on-duty oversight. The Operations Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Oversee assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team member s; discipline team member s; make formal termination recommendations; and investigate and adjudicate complaints. Departments may include engineering, housekeeping, front desk, sales, and food and beverage where applicable
Demonstrates and provides exceptional guest service to all hotel guests
Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective actionli>
Assists in monitoring and uphold ing procedures for control of supplies, keys, monies and credit
Assists in monitoring and upholdi ng procedures for safety of guests and hotel team members
Remains current on industry trends and local market activities
Performs an additional responsibilities as assigned by leadership
Qualifications
College degree or the equivalent in related work experience
Three years of hotel experience, Fosse Experience, Marriott brand experience A MUST.
Strong interpersonal and communication skills
A bility to speak clearly and listen attentively
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and finesse
Conduct work-related functions in a professional manner
#J-18808-Ljbffr
Property Location: TownePlace Suites Seattle | Mukilteo
Job Summary The Operations Manager assists in leading and managing multiple hotel department operations including team member staffing and relations, budgetingand financial responsibilities and manager-on-duty oversight. The Operations Manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
Oversee assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team member s; discipline team member s; make formal termination recommendations; and investigate and adjudicate complaints. Departments may include engineering, housekeeping, front desk, sales, and food and beverage where applicable
Demonstrates and provides exceptional guest service to all hotel guests
Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective actionli>
Assists in monitoring and uphold ing procedures for control of supplies, keys, monies and credit
Assists in monitoring and upholdi ng procedures for safety of guests and hotel team members
Remains current on industry trends and local market activities
Performs an additional responsibilities as assigned by leadership
Qualifications
College degree or the equivalent in related work experience
Three years of hotel experience, Fosse Experience, Marriott brand experience A MUST.
Strong interpersonal and communication skills
A bility to speak clearly and listen attentively
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and finesse
Conduct work-related functions in a professional manner
#J-18808-Ljbffr