Rollins, Inc.
Overview
Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.
As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence.
You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry‑leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.
Core Values
Safety
Professionalism
Empathy
Integrity
Innovation
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
Reschedule unserved accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
Compensation Competitive earnings starting at $18–$20 per hour (based on experience), plus commissions.
Benefits
Medical, dental, vision & life insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career growth opportunities – promotion from within and investment in your future.
Qualifications
Love helping people and creating positive customer experiences.
Strong communicator who enjoys solving problems.
Previous customer service or administrative experience (preferred).
Stay organized, detail‑oriented, and calm under pressure.
Confident using computers, scheduling systems, and multitasking throughout the day.
Thrives in a team environment and takes pride in providing exceptional support.
Work Environment
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Consumer Services
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As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you’ll have everything you need to provide top‑tier service with confidence.
You’ll enjoy award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry‑leading tools, supportive team culture, and commitment to excellence, you’ll have the foundation for success and a company that’s invested in your future.
Core Values
Safety
Professionalism
Empathy
Integrity
Innovation
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules; don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate.
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results.
Reschedule unserved accounts within 24 hours.
Participate in quality assurance processes, programs, and initiatives.
Safeguard customers’ privacy and other proprietary information.
Compensation Competitive earnings starting at $18–$20 per hour (based on experience), plus commissions.
Benefits
Medical, dental, vision & life insurance
401(k) with company match
Paid vacation, sick leave, and holidays
Employee Stock Purchase Plan
Career growth opportunities – promotion from within and investment in your future.
Qualifications
Love helping people and creating positive customer experiences.
Strong communicator who enjoys solving problems.
Previous customer service or administrative experience (preferred).
Stay organized, detail‑oriented, and calm under pressure.
Confident using computers, scheduling systems, and multitasking throughout the day.
Thrives in a team environment and takes pride in providing exceptional support.
Work Environment
You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Consumer Services
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