ACF Technologies
Base pay range: $18.00/hr - $21.00/hr
Job Purpose The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products, understand the client’s business needs, and improve client satisfaction with ACF’s products. This high‑profile position prioritizes client satisfaction and maintaining ACF’s high‑quality standards.
Location and Work Arrangement Remote work from home using ACF‑supplied hardware. Requires good/excellent internet access and a dedicated distraction‑free work area.
Essential Duties and Responsibilities
Support ACF clients on issues including product administration, design, training, troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise on all ACF products.
Resolve client issues timely by performing research, local testing, or directing clients to applicable documentation.
Document known issues/fixes/workarounds in knowledge‑base articles.
Maintain customer database by logging all support calls.
Provide on‑call coverage in rotation.
Job Requirements & Skills
B.S. in Computer Science, Information Systems, or a technically related field, or equivalent experience in a multi‑site software services environment.
Working knowledge of Microsoft Windows Server platforms (2008R2/2012), SQL, IIS, managed switches (Cisco, Bay, Netgear, etc.), and network security.
Understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, Exchange.
Experience in client/server networking environments and best practices, with hardware vendors and networking aspects.
Experience configuring, setting up, and debugging PC‑based and Web‑based systems.
Understanding of SQL, scripting, and reporting using SQL Server Reporting Services.
Preferred Certifications
Security+ and Cloud+
Preferred Experience
Help Desk Experience.
Experience with NetSuite Helpdesk Software.
Software as a Service (SaaS) experience.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift 15 pounds at a time.
Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr
Job Purpose The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products, understand the client’s business needs, and improve client satisfaction with ACF’s products. This high‑profile position prioritizes client satisfaction and maintaining ACF’s high‑quality standards.
Location and Work Arrangement Remote work from home using ACF‑supplied hardware. Requires good/excellent internet access and a dedicated distraction‑free work area.
Essential Duties and Responsibilities
Support ACF clients on issues including product administration, design, training, troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise on all ACF products.
Resolve client issues timely by performing research, local testing, or directing clients to applicable documentation.
Document known issues/fixes/workarounds in knowledge‑base articles.
Maintain customer database by logging all support calls.
Provide on‑call coverage in rotation.
Job Requirements & Skills
B.S. in Computer Science, Information Systems, or a technically related field, or equivalent experience in a multi‑site software services environment.
Working knowledge of Microsoft Windows Server platforms (2008R2/2012), SQL, IIS, managed switches (Cisco, Bay, Netgear, etc.), and network security.
Understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, Exchange.
Experience in client/server networking environments and best practices, with hardware vendors and networking aspects.
Experience configuring, setting up, and debugging PC‑based and Web‑based systems.
Understanding of SQL, scripting, and reporting using SQL Server Reporting Services.
Preferred Certifications
Security+ and Cloud+
Preferred Experience
Help Desk Experience.
Experience with NetSuite Helpdesk Software.
Software as a Service (SaaS) experience.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift 15 pounds at a time.
Accommodation Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr