eXcell
Field Desktop Technician
At
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Field
Desktop Technician
to join their team
based in Columbia, SC
to support customer sites within a (75) mile radius. This role will support troubleshooting laptops, desktops printer, receipt printers, check scanners etc. The Technician must have a reliable vehicle, valid driver's license, and clean MVR. Mileage will be paid to cover transportation expenses.
Duties and Responsibilities
Diagnosemechanical, hardware, software and systems failures, using established procedures
Manage triage, troubleshooting and resolution to client scope on IT equipment
Familiar with various operating systems (e.g. Windows OS)
Performservice, repair and/or installation of computer products including system hardware, PC's, laptops, and printers
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Document efforts, issues and resolutions, close cases/tickets daily
Use ServiceNow to schedule work, update tickets and resolve tickets accordingly
Skills and Qualifications
Minimum 1 to 2+ years of IT technical support experience
Hands on Break-Fix and IMAC / Project experience
Sound understanding of customer support, operations, and processes
Exceptional Customer Service and relationship building competence
Able to communicate effectively both written and verbally, with the customers and in ServiceNow
Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
CompTIA A+ certification preferred
Net+ CompTIA certification preferred
Wage Range The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#J-18808-Ljbffr
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Field
Desktop Technician
to join their team
based in Columbia, SC
to support customer sites within a (75) mile radius. This role will support troubleshooting laptops, desktops printer, receipt printers, check scanners etc. The Technician must have a reliable vehicle, valid driver's license, and clean MVR. Mileage will be paid to cover transportation expenses.
Duties and Responsibilities
Diagnosemechanical, hardware, software and systems failures, using established procedures
Manage triage, troubleshooting and resolution to client scope on IT equipment
Familiar with various operating systems (e.g. Windows OS)
Performservice, repair and/or installation of computer products including system hardware, PC's, laptops, and printers
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Document efforts, issues and resolutions, close cases/tickets daily
Use ServiceNow to schedule work, update tickets and resolve tickets accordingly
Skills and Qualifications
Minimum 1 to 2+ years of IT technical support experience
Hands on Break-Fix and IMAC / Project experience
Sound understanding of customer support, operations, and processes
Exceptional Customer Service and relationship building competence
Able to communicate effectively both written and verbally, with the customers and in ServiceNow
Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
CompTIA A+ certification preferred
Net+ CompTIA certification preferred
Wage Range The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#J-18808-Ljbffr