Prosegur Security USA, Inc
Account Manager - Security
Prosegur Security USA, Inc, California, Missouri, United States, 65018
Job Overview
The AccountManager owns client satisfaction, contract delivery, and team performance for assigned accounts. You'll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality, and attrition). This role blends people leadership, client relationship management, and disciplined operations.
Responsibilities and Duties
Client Success & Relationship Management
Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
Operational Excellence
Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs).
Team Leadership
Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
Enforce policies and standards consistently; recognize and reward strong performance.
Foster a culture of safety, professionalism, and continuous improvement.
Compliance & Risk
Ensure compliance with client requirements, state/local licensing, and company policy.
Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
Partner with the GM/HR on investigations, accommodations, and documentation best practices.
Qualifications
3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
Proven client-facing experience with strong service recovery and stakeholder management skills.
Working knowledge of security operations, incident management, and post order development.
Familiarity with state security guard licensing requirements and training standards.
Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.
Strong written and verbal communication; able to create concise reports and SOPs.
Competencies
Client Obsession • Ownership & Follow-Through • Situational Leadership
Operational Discipline • Risk & Compliance Mindset • Financial Acumen
Coaching & Talent Development • Continuous Improvement
Physical/Environmental Requirements
Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs.
Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.
Education & Licensing
High school diploma or GED required;
Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites.
Valid driver's license and acceptable driving record (if role requires driving between sites).
EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.
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Responsibilities and Duties
Client Success & Relationship Management
Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
Operational Excellence
Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs).
Team Leadership
Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
Enforce policies and standards consistently; recognize and reward strong performance.
Foster a culture of safety, professionalism, and continuous improvement.
Compliance & Risk
Ensure compliance with client requirements, state/local licensing, and company policy.
Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
Partner with the GM/HR on investigations, accommodations, and documentation best practices.
Qualifications
3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
Proven client-facing experience with strong service recovery and stakeholder management skills.
Working knowledge of security operations, incident management, and post order development.
Familiarity with state security guard licensing requirements and training standards.
Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.
Strong written and verbal communication; able to create concise reports and SOPs.
Competencies
Client Obsession • Ownership & Follow-Through • Situational Leadership
Operational Discipline • Risk & Compliance Mindset • Financial Acumen
Coaching & Talent Development • Continuous Improvement
Physical/Environmental Requirements
Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs.
Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.
Education & Licensing
High school diploma or GED required;
Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites.
Valid driver's license and acceptable driving record (if role requires driving between sites).
EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.
#J-18808-Ljbffr