NYC Health + Hospitals
Junior EITS Service Desk Analyst
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NYC Health + Hospitals
Provide Level 1 IT support as part of the city’s largest public health care system. You’ll listen to users, troubleshoot, and use ServiceNow and other tools to resolve incidents and service requests. Candidates will gain foundational knowledge of IT best practices in a healthcare setting while building customer‑service and communication skills.
Pay Range Base pay: $55,000.00/yr – $55,000.00/yr (NYC Health + Hospitals provided range)
Responsibilities
Assist in receiving, prioritizing, documenting, and resolving Level 1 interactions, incidents, service requests, and work order tickets under guidance.
Maintain detailed and standardized documentation within all tickets for seamless collaboration.
Provide Level 1 support to end‑users, striving to resolve issues at the first point of contact.
Serve as a single point of contact for users regarding service desk activities.
Triage, track, and monitor tickets, ensuring accurate transfers and escalations and adherence to SLAs.
Assist in providing support for application‑related issues and requests.
Contribute to a positive customer experience by meeting expectations and building trust in resolution processes.
Contribute to the ongoing improvement of service desk processes and procedures.
Develop and maintain technical knowledge of all IT technologies.
Perform duties primarily remote, with occasional office visits upon 48‑hour notice for operational needs or training.
Participate in special projects as assigned and perform other duties as required.
Qualifications
Minimum Qualifications
Bachelor’s degree in Industrial Engineering, Systems, Industrial Management, Business Administration, or related discipline; or
Two years of technical training or education beyond high school and a minimum of two years of full‑time paid experience in related fields; or
A satisfactory combination of the above.
Preferred Qualifications
High school diploma or equivalent and four years of service‑desk or technical support experience.
Required Knowledge, Skills, and Abilities
Understanding of ServiceNow.
Understanding of remote desktop tools (Bomgar).
Basic hardware and software troubleshooting.
Customer service skills and strong documentation skills.
Equipment and Software Operated
General office equipment (e.g., computer, scanner, printer, phones).
How to Apply If you wish to apply for this position, please apply online by clicking the “Apply for Job” button. Candidates selected for a position are required to come to NYC as part of onboarding.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industry: Hospitals and Health Care
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–
NYC Health + Hospitals
Provide Level 1 IT support as part of the city’s largest public health care system. You’ll listen to users, troubleshoot, and use ServiceNow and other tools to resolve incidents and service requests. Candidates will gain foundational knowledge of IT best practices in a healthcare setting while building customer‑service and communication skills.
Pay Range Base pay: $55,000.00/yr – $55,000.00/yr (NYC Health + Hospitals provided range)
Responsibilities
Assist in receiving, prioritizing, documenting, and resolving Level 1 interactions, incidents, service requests, and work order tickets under guidance.
Maintain detailed and standardized documentation within all tickets for seamless collaboration.
Provide Level 1 support to end‑users, striving to resolve issues at the first point of contact.
Serve as a single point of contact for users regarding service desk activities.
Triage, track, and monitor tickets, ensuring accurate transfers and escalations and adherence to SLAs.
Assist in providing support for application‑related issues and requests.
Contribute to a positive customer experience by meeting expectations and building trust in resolution processes.
Contribute to the ongoing improvement of service desk processes and procedures.
Develop and maintain technical knowledge of all IT technologies.
Perform duties primarily remote, with occasional office visits upon 48‑hour notice for operational needs or training.
Participate in special projects as assigned and perform other duties as required.
Qualifications
Minimum Qualifications
Bachelor’s degree in Industrial Engineering, Systems, Industrial Management, Business Administration, or related discipline; or
Two years of technical training or education beyond high school and a minimum of two years of full‑time paid experience in related fields; or
A satisfactory combination of the above.
Preferred Qualifications
High school diploma or equivalent and four years of service‑desk or technical support experience.
Required Knowledge, Skills, and Abilities
Understanding of ServiceNow.
Understanding of remote desktop tools (Bomgar).
Basic hardware and software troubleshooting.
Customer service skills and strong documentation skills.
Equipment and Software Operated
General office equipment (e.g., computer, scanner, printer, phones).
How to Apply If you wish to apply for this position, please apply online by clicking the “Apply for Job” button. Candidates selected for a position are required to come to NYC as part of onboarding.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industry: Hospitals and Health Care
#J-18808-Ljbffr